IT Support Analyst

Placements24; Randburg; On-site; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Annual bonuses

Professional development

Modern Randburg offices

Job summary

Placements24 is seeking an IT Support Analyst to join our on-site team in Randburg, Gauteng. The role focuses on maintaining IT infrastructure, resolving hardware/software issues, and supporting end-users with timely service.

Ideal candidates will have 3+ years in IT support, strong Windows and MS Office skills, and experience with Jira or ServiceNow. Relocation to Randburg is expected for this full-time position, with a comprehensive benefits package.

Qualifications

• 3+ years in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience troubleshooting common hardware and software issues.
• Familiarity with TCP/IP, DNS, DHCP and basic network diagnostics.
• Proficiency with IT ticketing systems (e.g., Jira, ServiceNow).
• Excellent problem-solving and communication skills.

Responsibilities

• Provide comprehensive IT support to all employees, addressing hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Manage software installations, updates, and license compliance.
• Troubleshoot and resolve technical problems reported by users in a timely manner.
• Respond to helpdesk tickets and prioritize requests by urgency and impact.
• Assist with user account management (setup, password resets, access permissions).
• Maintain accurate IT inventory and documentation of IT assets.
• Conduct regular system checks and preventative maintenance for performance and security.
• Provide basic training and support to users on IT systems and applications.
• Collaborate with senior IT staff on system upgrades, network projects, and IT security initiatives.]

Skills

Windows OS

Microsoft Office

Troubleshooting

Networking basics

IT ticketing systems

Problem solving

Communication skills

Teamwork

Independent work

CompTIA A+

Tools

Jira

ServiceNow

Job description

About the Role

Our client, a reputable financial services firm, is seeking an experienced IT Support Analyst to join their dedicated technical team. This on-site role is crucial for maintaining the stability and efficiency of the firm's IT infrastructure, supporting end-users, and ensuring seamless technological operations. The ideal candidate will possess a strong background in IT support, excellent troubleshooting skills, and a commitment to providing high-quality service within a professional environment. You will be responsible for managing hardware, software, and network issues, responding to user requests, and contributing to the overall IT strategy. This is an excellent opportunity to advance your IT career within a stable and respected organization that values its employees' contributions. We are looking for a proactive individual who can contribute to our team's success and uphold our high standards of operational excellence.

Key Responsibilities

• Provide comprehensive IT support to all employees, addressing hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Manage software installations, updates, and license compliance.
• Troubleshoot and resolve technical problems reported by users in a timely and efficient manner.
• Respond to helpdesk tickets, prioritizing requests based on urgency and impact.
• Assist with user account management, including setup, password resets, and access permissions.
• Maintain accurate IT inventory and documentation of hardware and software assets.
• Conduct regular system checks and preventative maintenance to ensure optimal performance and security.
• Provide basic training and support to users on IT systems and applications.
• Collaborate with senior IT staff on system upgrades, network projects, and IT security initiatives.

Requirements

• Minimum of 3 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Experience with troubleshooting common hardware and software issues.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.
• Proficiency in using IT ticketing systems (e.g., Jira, ServiceNow).
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong interpersonal and communication skills, with the ability to interact effectively with users of all technical levels.
• Ability to work independently and as part of a team in a structured environment.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Must be based in or willing to relocate to Randburg, Gauteng, ZA for this full-time, on-site position.

Benefits

• Competitive salary package and a comprehensive benefits program, including medical aid, retirement fund contributions, and annual bonuses based on performance.
• Opportunities for professional development, including access to advanced IT training and certifications.
• Employees benefit from working in a professional and supportive team environment.
• This role is based at our modern offices in Randburg, Gauteng, ZA , offering a stable and engaging workplace.