Graduate IT Support Specialist

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement plan

IT certifications support

Mentorship

Career growth

Annual leave

Job summary

Placements24 in Soweto, Gauteng, seeks a motivated Graduate IT Support Specialist to join its technical support team. You will provide first-level end-user support, troubleshoot hardware and software, and help maintain IT systems, with a strong emphasis on customer service, accuracy, and proactive problem solving.

This entry-level role offers structured training, chances to pursue IT certifications (e.g., CompTIA A+), mentorship from experienced engineers, and exposure to a variety of devices

Qualifications

• Diploma or Bachelor's degree in IT-related field.
• Strong hardware, Windows/macOS, and common software knowledge.
• Networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and customer service skills.
• Eligible to work in South Africa.
• Willing to learn and pursue IT certifications (e.g., CompTIA A+).

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Manage user accounts and access permissions.
• Assist in the setup and maintenance of IT equipment for new and existing employees.
• Document technical issues, resolutions, and standard operating procedures.
• Escalate complex issues to senior IT staff when necessary.
• Participate in IT inventory management and asset tracking.
• Contribute to the development and implementation of IT policies and best practices.
• Stay updated with the latest IT trends, technologies, and security measures.

Skills

IT Support

Hardware Troubleshooting

Networking Basics

Windows/macOS

Customer Service

Communication

Problem Solving

Documentation

Education

Degree in IT

Tools

Microsoft Office

Job description

About the Role

Our client, a growing technology services provider, is seeking a motivated Graduate IT Support Specialist to join their technical support team in Soweto, Gauteng. This role offers an excellent opportunity for a recent graduate with a passion for technology to build a career in IT support and system administration. You will be responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. Our client is dedicated to fostering talent and offers a supportive learning environment with opportunities for professional development and certifications. The successful candidate will play a crucial role in maintaining IT infrastructure and ensuring user satisfaction. This position is ideal for a proactive, customer-focused individual with strong technical aptitude and excellent problem-solving skills.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Manage user accounts and access permissions.
• Assist in the setup and maintenance of IT equipment for new and existing employees.
• Document technical issues, resolutions, and standard operating procedures.
• Escalate complex issues to senior IT staff when necessary.
• Participate in IT inventory management and asset tracking.
• Contribute to the development and implementation of IT policies and best practices.
• Stay updated with the latest IT trends, technologies, and security measures.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented and organized approach to tasks.
• Eagerness to learn and pursue IT certifications (e.g., CompTIA A+).
• Must be eligible to work in South Africa.

Benefits

• Competitive entry-level salary with potential for annual increases.
• Comprehensive medical aid and retirement fund benefits.
• Structured training programs and support for IT certifications.
• Mentorship from experienced IT professionals.
• Exposure to a variety of IT systems and technologies.
• A supportive and collaborative work environment in Soweto.
• Opportunities for career advancement within the IT department.
• Paid annual leave and company holidays.
• Contribution to maintaining essential IT services.