IT Support Technician

Placements24; Randburg; Presencial; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & dental

Retirement fund

Paid leave

Training opportunities

Career progression

Descripción de la vacante

Placements24 is seeking an IT Support Technician in Randburg to maintain IT infrastructure and resolve hardware, software, and network issues. The role emphasizes practical hands-on support, teamwork, and delivering excellent end-user service.

Ideal candidates have strong technical aptitude, customer focus, and the ability to work on-site in Randburg. Relevant certifications are a plus, with opportunities for professional growth within the company.

Formación

• Proven IT support experience in a similar role.
• Strong knowledge of Windows OS and MS Office.
• Networking basics: TCP/IP, DNS, DHCP.
• Good communication and teamwork skills.

Responsabilidades

• Install, configure, and maintain hardware and software.
• Respond to IT support tickets and resolve issues promptly.
• Diagnose hardware, software, and network problems.
• Provide end-user training on IT systems.
• Manage user accounts and permissions.
• Perform regular system maintenance and updates.
• Document IT procedures and solutions.
• Collaborate with senior IT staff on projects.

Conocimientos

IT support

Windows OS

Networking

Troubleshooting

Educación

High school diploma

CompTIA A+ (desirable)

Descripción del empleo

About the Role

Our client is actively seeking a skilled IT Support Technician to join their dedicated team based in Randburg. This role is crucial for maintaining the smooth operation of the company's IT infrastructure, providing essential technical support to all employees. You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime and maximum productivity. We are committed to providing a stable and supportive work environment for our employees. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a customer-focused approach. This is an excellent opportunity for a motivated individual to contribute to a dynamic organization and advance their career in IT support within the Randburg area. This is an office-based position, requiring your presence to facilitate hands-on support and team collaboration.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Respond to IT support tickets and provide timely resolution of technical issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Provide end-user support and training on IT systems and applications.
• Manage user accounts and permissions.
• Perform regular system maintenance and updates.
• Document IT procedures and solutions.
• Assist with IT asset management and inventory.
• Collaborate with senior IT staff on infrastructure projects.

Requirements

• Proven experience as an IT Support Technician or in a similar role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with hardware troubleshooting and repair.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• High school diploma or equivalent; relevant tertiary education is a plus.
• Must be located in or able to commute regularly to Randburg.

Benefits

• Our client offers a competitive salary, comprehensive medical and dental coverage, and a generous retirement fund.
• Employees benefit from ongoing professional development opportunities, including access to training and certification programs.
• This role provides a stable work environment within a reputable company.
• Additional benefits include paid annual leave, sick leave, and opportunities for career progression.
• Join our team in Randburg and become a key player in our IT operations.