Technical Support Technician - On-Site

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Placements24 is seeking a Technical Support Technician to join our on-site IT team in Rustenburg, North West. You will diagnose and resolve hardware, software, and network issues while supporting end-users and staff.

The ideal candidate demonstrates strong IT knowledge, excellent troubleshooting, and a proactive approach to maintaining secure, reliable systems in a professional environment. The role offers diverse technologies and opportunities for professional growth.

Qualifications

• Proven experience as a Technical Support Technician or similar IT support role.
• Certs like CompTIA A+ or Network+ are highly desirable.
• Must be able to work full-time at Rustenburg location.

Responsibilities

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, addressing user requests and identifying root causes.
• Provide technical support and guidance to end-users, both in person and over the phone/remote access tools.
• Manage the setup and support of new user accounts and equipment.
• Perform regular maintenance and updates on IT systems to ensure optimal performance and security.
• Document all issues, resolutions, and procedures accurately in the IT ticketing system.
• Collaborate with the IT team on system upgrades, migrations, and network improvements.
• Monitor system performance and identify potential issues before they impact users.
• Provide training to end-users on new software or system functionalities as needed.
• Ensure compliance with IT policies and security best practices.

Skills

Troubleshooting

Communication

Independent worker

Teamwork

Tools

Remote desktop tools

IT ticketing systems

Windows

macOS

Job description

About the Role

Our client, a rapidly expanding IT solutions provider, is seeking a skilled Technical Support Technician to join their established team in Rustenburg, North West . This is a full-time, on-site position where you will be responsible for providing high-level technical assistance to clients and internal staff. You will diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to operations. The ideal candidate possesses a strong understanding of IT systems, exceptional troubleshooting abilities, and a commitment to providing outstanding support. This role offers the chance to work with diverse technologies and contribute to the smooth functioning of critical business systems for a reputable organization.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, addressing user requests and identifying root causes.
• Provide technical support and guidance to end-users, both in person and over the phone/remote access tools.
• Manage the setup and support of new user accounts and equipment.
• Perform regular maintenance and updates on IT systems to ensure optimal performance and security.
• Document all issues, resolutions, and procedures accurately in the IT ticketing system.
• Collaborate with the IT team on system upgrades, migrations, and network improvements.
• Monitor system performance and identify potential issues before they impact users.
• Provide training to end-users on new software or system functionalities as needed.
• Ensure compliance with IT policies and security best practices.

Requirements

• Proven experience as a Technical Support Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP) and network hardware.
• Proficiency in using remote desktop tools and IT support ticketing systems.
• Excellent diagnostic and problem-solving skills with a keen eye for detail.
• Strong communication and interpersonal skills to effectively interact with users of varying technical expertise.
• Ability to work independently and as part of a team in a structured environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Must be able to work full-time at our Rustenburg, North West location.
• A proactive approach to identifying and resolving potential IT issues.

Benefits

• This role offers a competitive annual salary and the opportunity to work with a professional and dedicated IT team.
• You will gain exposure to a wide range of technologies and enterprise-level IT infrastructure.
• Our client provides a stable and secure working environment with opportunities for professional development and training.
• Contribute to the efficient operation of a significant business within the North West region.
• Access to company resources and tools necessary for success.
• This position provides a clear career path within the IT support field for dedicated individuals.