Helpdesk Support Technician - On-Site

Placements24; Randburg; On-site; ZAR 210,000 - 300,000; Full time

Benefits offered by this job

Medical aid

provident fund

Job summary

Placements24 is seeking a reliable Helpdesk Support Technician to join our IT department in Randburg, Gauteng. This on-site role provides first-line technical support for hardware, software, and network issues, ensuring smooth IT operations for staff.

The ideal candidate has 2+ years in a helpdesk or IT support role, strong Windows troubleshooting skills, familiarity with Active Directory, and basic networking concepts. On-site work, competitive benefits and a clear path for growth are offered.

Qualifications

• Minimum 2 years in a helpdesk or IT support role.
• Strong troubleshooting of Windows OS and Microsoft Office.
• Hardware setup, maintenance, and repair experience.
• Fundamental networking knowledge (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user management.
• Excellent problem-solving and communication skills.
• Able to interact with non-technical users and work independently.
• CompTIA A+/Network+ certifications are a plus.

Responsibilities

• Provide first-line IT support to end-users via phone, email, and in person.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Troubleshoot issues and document solutions in the helpdesk system.
• Assist with user account management including creation and deletion.
• Perform regular maintenance on IT equipment and software.
• Respond to tickets promptly and prioritize urgent issues.
• Collaborate with senior IT staff on complex problems and projects.
• Maintain inventory of IT equipment and licenses.
• Provide basic end-user training on new hardware or software.
• Ensure compliance with IT policies and security procedures.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Multitasking

Education

High school diploma

Technical diploma or degree preferred

Tools

Active Directory

DNS

DHCP

Windows OS

Job description

About the Role

Our client, a dynamic financial services firm, is seeking a reliable and skilled Helpdesk Support Technician to join their IT department in Randburg, Gauteng . This on-site role is crucial for providing first-line technical support to employees, ensuring the smooth operation of IT systems and resolving hardware and software issues. The ideal candidate possesses strong technical troubleshooting skills, excellent problem-solving abilities, and a customer-focused approach to service. You will be responsible for maintaining IT infrastructure, supporting end-users, and contributing to the overall efficiency of the company's technological operations. This is a great opportunity to work within a professional and fast-paced environment.

Key Responsibilities

• Provide prompt and effective technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical issues, documenting solutions in the helpdesk ticketing system.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Perform regular maintenance and updates on IT equipment and software.
• Respond to helpdesk tickets in a timely manner, prioritizing urgent issues.
• Collaborate with senior IT staff on more complex technical problems and projects.
• Maintain an inventory of IT equipment and software licenses.
• Provide basic training to end-users on new hardware or software.
• Ensure compliance with IT policies and security procedures.

Requirements

• Minimum of 2 years of experience in a helpdesk or IT support role.
• Proficiency in troubleshooting Windows operating systems and common office applications (e.g., Microsoft Office Suite).
• Experience with hardware setup, maintenance, and repair.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with active directory and user account management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with non-technical users.
• Ability to work independently and manage multiple tasks efficiently.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a strong advantage.
• High school diploma or equivalent required; a technical diploma or degree is preferred.

Benefits

This on-site position in Randburg, Gauteng offers a competitive annual salary, along with excellent benefits including medical aid and a provident fund. Our client invests in employee development, providing opportunities for training and skill enhancement. You will work within a supportive and professional IT team, gaining valuable experience in a dynamic financial services environment. This role provides stability and a clear path for career progression.