Technical Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Provident fund

Training and certifications

Hybrid work arrangement

Richards Bay location

Job summary

Placements24 is seeking a Technical Support Specialist for our client in Richards Bay, KwaZulu-Natal. The role combines on-site responsibilities with potential remote flexibility to keep IT systems running smoothly.

You will diagnose and resolve hardware, software, and network issues for internal users and may support external clients. A degree or diploma in IT and solid troubleshooting skills are required.

Qualifications

• A degree or diploma in Information Technology or related field, or equivalent practical experience.
• Proven IT support or helpdesk experience with strong troubleshooting skills.
• Familiarity with Windows and macOS, common software, and basic networking.

Responsibilities

• Respond to user-reported technical issues via phone, email or ticketing system.
• Install, configure and maintain hardware, software, and network components.
• Provide end-user support for desktops, printers and peripherals.
• Troubleshoot connectivity, server, and application issues.
• Document issues and resolutions in the IT support system.
• Assist in deployment and upgrade of IT systems and software.
• Provide user training on IT best practices.
• Collaborate with senior IT staff on complex challenges.
• Ensure security and integrity of IT assets and data.

Skills

IT support

Troubleshooting

Customer service

Technical communication

Teamwork

Independent work

Education

Degree or diploma in Information Technology/Computer Science or related field

Job description

About the Role

Our client, a prominent player in the manufacturing sector, requires a skilled Technical Support Specialist to join their operations in Richards Bay, KwaZulu-Natal . This role is crucial for providing first-level technical assistance and resolving hardware, software, and network issues for internal users and potentially external clients. The ideal candidate will have a strong technical aptitude and a passion for troubleshooting complex problems. This position offers a blend of on-site responsibilities and potential remote flexibility, allowing for a dynamic work experience within a well-established industrial hub. You will play a key role in ensuring the smooth operation of IT systems and supporting the company's technological infrastructure.

Key Responsibilities

• Respond to and diagnose technical issues reported by users via phone, email, or ticketing system.
• Install, configure, and maintain hardware, software, and network components.
• Provide end-user support for desktops, laptops, printers, and other peripherals.
• Troubleshoot network connectivity, server issues, and application errors.
• Document all technical issues and resolutions in the IT support system.
• Assist in the deployment and upgrade of IT systems and software.
• Provide training and guidance to users on IT best practices and system usage.
• Collaborate with senior IT staff on more complex technical challenges and projects.
• Ensure the security and integrity of company IT assets and data.

Requirements

• A degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Proven experience in an IT support or helpdesk role, demonstrating strong troubleshooting skills.
• Knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Experience with hardware and software installation, configuration, and maintenance.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and ability to communicate technical information clearly.
• Ability to work independently and as part of a team.
• Flexibility to work on-site in Richards Bay, KwaZulu-Natal , with potential for hybrid arrangements.
• Valid South African identification.

Benefits

• Our client offers a competitive salary commensurate with experience and skills.
• Benefits include comprehensive medical aid and a provident fund contribution.
• Opportunities for professional development through certifications and training are available.
• This hybrid role allows for a structured work environment with flexibility, based in Richards Bay .
• You will be part of a dedicated IT department within a leading industrial company, contributing to essential operations and gaining valuable experience in a key economic region of South Africa.