On-site Guest House Operations Manager

PRO Personnel Employment Agency; Rustenburg; On-site; ZAR 180,000 - 360,000; Full time

Job summary

PRO Personnel Employment Agency is seeking an experienced on-site Hospitality Operations Manager for a guesthouse in Rustenburg. You will manage reservations, supervise housekeeping and kitchen staff, and act as the primary on-site contact, ensuring smooth check-ins, guest satisfaction, and efficient day-to-day operations.

The role requires strong administration, cooking experience, and the ability to coordinate staff rosters, maintenance, and supplier deliveries while maintaining excellent

Qualifications

• Previous guesthouse, lodge, hotel or hospitality management experience.
• Previous reception, conferencing, functions and guest service experience.
• Professional cooking experience required.
• Experience managing accommodation bookings.
• Previous staff supervision or management experience.
• Strong administration and computer skills a must.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

Responsibilities

• Managing the main business telephone line, WhatsApp and email communication.
• Responding to accommodation enquiries.
• Preparing and sending quotations.
• Managing reservations and room availability.
• Managing the Property Management System, Channel Manager and other booking platforms.
• Coordinating guest check-ins and check-outs.
• Personally ensuring rooms are ready before every guest arrival.
• Handling guest requests, complaints and problems professionally.
• Managing and supervising housekeeping staff and kitchen staff.
• Managing and supervising garden and grounds staff.
• Preparing staff rosters and allocating daily duties.
• Conducting daily room and property inspections.
• Ensuring the entire property is neat, clean and guest-ready at all times.
• Overseeing breakfast and dinner standards and the guest experience.
• Monitoring guesthouse stock and operational supplies.
• Coordinating purchases and supplier deliveries.
• Identifying and coordinating maintenance requirements.
• Handling basic property troubleshooting and arranging contractors where necessary.
• Monitoring guest deposits and outstanding payments.
• Preparing accommodation invoices and maintaining accurate records.
• Completing general guesthouse administration.
• Maintaining booking, guest, staff, stock and maintenance records.
• Manage the day-to-day banqueting and conferencing operations across a variety of events and functions.
• Reporting operational matters to the owners.
• Acting as the primary on-site contact for guesthouse operations.

Skills

Administration

Computer skills

Communication skills

Flexible hours

Staff supervision

Booking management

Guest service

Tools

Property Management System

Channel Manager

Booking platforms

Job description

PRO Personnel Employment Agency is seeking an experienced on-site Hospitality Operations Manager for a guesthouse in Rustenburg. You will manage reservations, supervise housekeeping and kitchen staff, and act as the primary on-site contact, ensuring smooth check-ins, guest satisfaction, and efficient day-to-day operations.

The role requires strong administration, cooking experience, and the ability to coordinate staff rosters, maintenance, and supplier deliveries while maintaining excellent