Guest House Manager / Hospitality Supervisor

MULTIFORM HUMAN DEVELOPMENT (Pty) Ltd; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MULTIFORM HUMAN DEVELOPMENT (Pty) Ltd is seeking a Guest House Manager to oversee daily operations, ensuring exceptional guest experiences and profitability. You will manage bookings across platforms, supervise staff, and maintain standards in rooms and shared areas.

The role requires strong communication in Afrikaans and English, meticulous record keeping, and hands-on leadership. Working hours are weekdays with weekend standby, and a focus on high guest satisfaction and social media promotion.

Qualifications

• Matric or equivalent NQF level qualification.
• Excellent communication skills in Afrikaans and English.
• Computer literacy in Excel, Canva, Nightbridge and Booking.com; Google Apps experience advantageous.

Responsibilities

• Welcoming guests and handling inquiries and requests.
• Ensure high guest satisfaction and seamless guest experiences.
• Schedule staff based on operations and occupancy.
• Manage bookings via online platforms, WhatsApp, email, and phone.
• Inspect rooms and public areas for cleanliness and standards.
• Monitor stock levels and place timely orders.
• Manage budgets, process payments and invoices.
• Promote the guest house on social media and booking sites.
• Standby during weekends and after hours for guest support.
• Assist with repairs and maintenance as needed.

Skills

Customer centric mindset

Excellent communication

Record keeping

Staff scheduling

Hospitality operations

Budget management

Problem solving

Team leadership

POS proficiency

Afrikaans

English

Education

Matric

Tools

Excel

Canva

Nightbridge

Booking.com

Job description

An industry leader within the hospitality industry is seeking a customer centric and dedicated Guest House Manager.

• Excellent record keeping

The Guest House Manager will oversee the daily operations, ensuring seamless guest experiences, high-quality service and business profitability.

Key Responsibilities

• Welcoming guests, handling inquiries and guest requests and complaints
• Ensuring high guest satisfaction
• Scheduling staff in accordance with operational needs.
• Handling bookings on all platforms (online, WhatsApp, mail, telephonic)
• Daily inspection of rooms and common areas to ensure cleanliness and that the standards of the guest house are met.
• Monitoring stock levels on food, beverages, cleaning products and toiletries and making timeous orders where necessary.
• Managing budgets, processing payments and invoices
• Promoting the guest house on social media and booking platforms
• Stand by during weekends and after hours to provide a seamless guest experience
• Handling administrative tasks
• Assist with repairs and maintenance within capabilities

Skills Required For The Job

• Accuracy
• Customer centric mindset
• Efficiency
• Good time management
• Due diligence
• Excellent communication skills
• Excellent record keeping
• Outstanding problem solving skills
• People management and leadership skills
• Ability to follow protocols
• Excellent people skills
• Ability to work both independently and in a team
• Excellent problem solving skills
• Attention to detail

Minimum Requirements

• Matric or equivalent NQF level qualification
• Excellent communication skills (Afrikaans and English)
• Computer literacy (Excel, Canva, Nightbridge, Booking.com)
• Experience with Google App Suite will be advantageous
• Proficiency with Point of Sale (POS) systems
• Own transport
• A valid driver's license
• The successful incumbent must have at least two(2) years' experience in an administrative position, experience within the hospitality industry will be advantageous

Working hours

• 07h00 - 14h00 Mondays to Fridays
• 07h00 - 14h00 every second weekend (Saturday and Sunday)