Hotel Front Desk Supervisor - Rustenburg

Placements24; Rustenburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Career advancement opportunities

Job summary

Placements24 is seeking a motivated Hotel Front Desk Supervisor to lead the front desk operations in Rustenburg, North West. This on-site role involves overseeing daily front desk activities, ensuring smooth check-in/check-out processes and delivering exceptional guest service.

You will supervise and train front desk agents, ensuring adherence to hotel standards and a positive guest experience from arrival to departure.

Qualifications

• Minimum 3 years in hotel front desk operations, with at least 1 year in a supervisory role.
• Excellent customer service and communication abilities.
• Strong organization and multitasking skills.

Responsibilities

• Supervise and coordinate the activities of the front desk team, including scheduling and task assignment.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Process payments, reconcile cash drawers, and manage billing for guests.
• Train new front desk staff on hotel policies, procedures, and service standards.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are available.

Skills

Customer service

Communication

Team leadership

PMS proficiency

Tools

PMS software

Job description

About the Role

Our client is looking for a motivated and organized Hotel Front Desk Supervisor to lead their front desk operations in Rustenburg, North West . This hands-on role involves managing the daily operations of the front desk, ensuring efficient check-in and check-out processes, and providing exceptional customer service to all guests. You will supervise a team of front desk agents, train them on procedures, and ensure adherence to hotel standards. This is a critical on-site position, vital for creating a positive first impression and ensuring guest satisfaction from the moment they arrive.

Key Responsibilities

• Supervise and coordinate the activities of the front desk team, including scheduling and task assignment.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Process payments, reconcile cash drawers, and manage billing for guests.
• Train new front desk staff on hotel policies, procedures, and service standards.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are available.

Requirements

• Minimum 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary commensurate with experience.
• On-site work in a bustling hotel environment in Rustenburg .
• Opportunities for career advancement within the hospitality sector.
• Staff meals and uniform provided.
• Friendly and supportive team atmosphere.