On-site Front Desk Supervisor | Guest Experience Leader

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site work in Rustenburg

Career advancement

Staff meals and uniform provided

Friendly and supportive team

Job summary

Placements24 is seeking a motivated Hotel Front Desk Supervisor in Rustenburg, North West. This on-site role leads the front desk team, ensuring smooth check-in/check-out and exceptional guest service from arrival.

You will supervise staff, train on procedures, and maintain high hotel standards while coordinating with other departments. The ideal candidate has 3+ years in front desk operations, with at least 1 year in a supervisory role.

Qualifications

• Minimum 3 years in hotel front desk operations, with at least 1 year in a supervisory role.
• Strong customer service and communication skills.
• Proven ability to manage front desk operations and team performance.

Responsibilities

• Supervise and coordinate front desk team activities, scheduling and task assignment.
• Manage guest check-ins and check-outs with accuracy and courtesy.
• Handle guest inquiries, requests, and complaints promptly.
• Process payments, reconcile cash drawers and billing for guests.
• Train new front desk staff on policies, procedures and service standards.
• Maintain a clean and organized front desk area with available supplies.

Skills

Supervisory experience

Customer service

PMS proficiency

Tools

PMS software

Job description

Placements24 is seeking a motivated Hotel Front Desk Supervisor in Rustenburg, North West. This on-site role leads the front desk team, ensuring smooth check-in/check-out and exceptional guest service from arrival.

You will supervise staff, train on procedures, and maintain high hotel standards while coordinating with other departments. The ideal candidate has 3+ years in front desk operations, with at least 1 year in a supervisory role.