Front Desk Supervisor: Lead Guest Services & Operations

Placements24; LegKraal Gate; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive monthly salary

Career growth opportunities

Staff meals

Uniform provided

Health and wellness benefits

Supportive work environment

Job summary

Placements24 is seeking a motivated Front Desk Supervisor for a hospitality team in Mahikeng, North West. You will oversee front desk operations, ensure smooth check-ins and check-outs, and deliver exceptional guest service while leading a team of front desk agents.

The role requires 1–2 years supervisory experience, strong leadership and communication skills, and proficiency with hotel management software and MS Office.

Qualifications

• Experience in front desk or guest services, supervisory role preferred.
• Strong leadership and communication skills.
• Proficiency with hotel management software and MS Office.

Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, handling payments, and maintaining accurate records.
• Address guest concerns and resolve issues promptly and professionally to ensure satisfaction.
• Coordinate with other hotel departments (housekeeping, maintenance) to ensure seamless guest service.
• Monitor front desk performance, implement improvements, and generate daily reports.

Skills

Leadership

Communication

Problem-solving

Hotel management software

MS Office

Tools

Hotel management software

MS Office

Job description

Placements24 is seeking a motivated Front Desk Supervisor for a hospitality team in Mahikeng, North West. You will oversee front desk operations, ensure smooth check-ins and check-outs, and deliver exceptional guest service while leading a team of front desk agents.

The role requires 1–2 years supervisory experience, strong leadership and communication skills, and proficiency with hotel management software and MS Office.