Guest Experience Lead — Front Desk Supervisor

Placements24; Randburg; On-site; ZAR 180,000 - 230,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career advancement

Employee discounts

Dynamic team environment

Job summary

Placements24 in Randburg is seeking a Front Desk Supervisor to lead the reception team and ensure a seamless guest experience. You will oversee front desk operations, coach staff, and resolve guest inquiries while maintaining a professional, friendly atmosphere.

The role requires supervisory experience, strong customer service, and proficiency with PMS software and Microsoft Office. Flexibility to work evenings, weekends, and holidays is essential in this vibrant Gauteng location.

Qualifications

• Previous experience in a front desk or guest services role, with supervisory experience highly preferred.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel management software (PMS) and Microsoft Office.
• Strong organizational and multitasking abilities.
• A professional demeanor and appearance.
• Ability to work flexible hours, including evenings, weekends, and holidays in Randburg.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Train, mentor, and manage front desk agents, fostering a positive and productive work environment.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy, escalating issues as needed.
• Ensure accurate guest record-keeping and billing, and manage cash handling procedures.
• Maintain the cleanliness and organization of the front desk area.
• Assist with scheduling front desk staff to ensure adequate coverage at all times.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Professional demeanor

Flexibility

Tools

PMS software

Microsoft Office

Job description

Placements24 in Randburg is seeking a Front Desk Supervisor to lead the reception team and ensure a seamless guest experience. You will oversee front desk operations, coach staff, and resolve guest inquiries while maintaining a professional, friendly atmosphere.

The role requires supervisory experience, strong customer service, and proficiency with PMS software and Microsoft Office. Flexibility to work evenings, weekends, and holidays is essential in this vibrant Gauteng location.