Front Office Supervisor - Guest Experience Leader

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and performance/inv

Comprehensive health insurance

Staff meals and uniform provided

Opportunities for training and career:

Job summary

Placements24 in Bloemfontein is seeking a Front Office Supervisor to lead the front desk operations, ensuring seamless check-ins and check-outs while overseeing reservations. The role requires strong communication and a guest-focused mindset to uphold our service standards.

Ideal candidate will have at least 1 year in a supervisory front office role, plus proficiency with PMS and reservation software. You will motivate a team and maintain a well-organized front desk environment.

Qualifications

• Previous front office experience with at least 1 year in a supervisory role.
• Proficiency with property management systems (PMS) and reservation software.
• Excellent communication, customer service, and problem-solving skills.
• Ability to lead and motivate a team.
• Strong organizational skills and attention to detail.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest reservations, check-ins, check-outs, and billing inquiries efficiently.
• Handle guest complaints and resolve issues promptly and courteously.
• Coordinate with other hotel departments to ensure guest needs are met.
• Maintain the cleanliness and organization of the front desk area.

Skills

Front desk supervision

Customer service

Communication

Leadership

Problem-solving

Team motivation

Tools

PMS software

Reservation software

Job description

Placements24 in Bloemfontein is seeking a Front Office Supervisor to lead the front desk operations, ensuring seamless check-ins and check-outs while overseeing reservations. The role requires strong communication and a guest-focused mindset to uphold our service standards.

Ideal candidate will have at least 1 year in a supervisory front office role, plus proficiency with PMS and reservation software. You will motivate a team and maintain a well-organized front desk environment.