Front Desk Supervisor — Guest Experience & Team Leadership

Placements24; Polokwane; On-site; ZAR 152,000 - 182,000; Full time

Benefits offered by this job

On-site training

Free meals during shifts

Staff discounts

Career growth opportunities

Supportive team environment

Job summary

Placements24 is seeking a proactive Hotel Front Desk Supervisor for a role in Polokwane. You will supervise front desk operations, manage check-ins/outs, handle guest inquiries with professionalism and speed, and contribute to a welcoming guest experience.

The ideal candidate will have experience in hospitality, strong communication and leadership skills, and a passion for guest satisfaction, ensuring smooth day-to-day operations and adherence to service standards.

Qualifications

• Experience as front desk agent or supervisor in hospitality.
• Strong customer service and communication skills.
• Proficiency in hotel PMS.
• Ability to work under pressure and multitask.
• Good organizational skills and attention to detail.
• Positive attitude and passion for guest satisfaction.

Responsibilities

• Supervise and train front desk staff per hotel policies and service standards.
• Manage check-ins/check-outs, reservations, and room assignments.
• Handle guest inquiries, requests and complaints promptly and courteously.
• Oversee billing and cash handling procedures.
• Ensure lobby and front desk area are maintained to high standards.
• Collaborate with other departments to meet guest needs.

Skills

Customer service

Communication

Leadership

Front desk supervision

PMS proficiency

Tools

PMS

Job description

Placements24 is seeking a proactive Hotel Front Desk Supervisor for a role in Polokwane. You will supervise front desk operations, manage check-ins/outs, handle guest inquiries with professionalism and speed, and contribute to a welcoming guest experience.

The ideal candidate will have experience in hospitality, strong communication and leadership skills, and a passion for guest satisfaction, ensuring smooth day-to-day operations and adherence to service standards.