Guest Experience Lead: Front Desk Supervisor

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site work in Rustenburg

Career advancement

Staff meals and uniform provided

Friendly and supportive team

Job summary

Placements24 is seeking a motivated Hotel Front Desk Supervisor in Rustenburg, North West. This on-site role leads the front desk team, ensuring smooth check-in/check-out and exceptional guest service from arrival.

You will supervise staff, train on procedures, and maintain high hotel standards while coordinating with other departments. The ideal candidate has 3+ years in front desk operations, with at least 1 year in a supervisory role.

Qualifications

• Minimum 3 years in hotel front desk operations, with at least 1 year in a supervisory role.
• Strong customer service and communication skills.
• Proven ability to manage front desk operations and team performance.

Responsibilities

• Supervise and coordinate front desk team activities, scheduling and task assignment.
• Manage guest check-ins and check-outs with accuracy and courtesy.
• Handle guest inquiries, requests, and complaints promptly.
• Process payments, reconcile cash drawers and billing for guests.
• Train new front desk staff on policies, procedures and service standards.
• Maintain a clean and organized front desk area with available supplies.

Skills

Supervisory experience

Customer service

PMS proficiency

Tools

PMS software

Job description

Hotel Front Desk Supervisor - Rustenburg

Our client is looking for a motivated and organized Hotel Front Desk Supervisor to lead their front desk operations in Rustenburg, North West. This hands-on role involves managing the daily operations of the front desk, ensuring efficient check-in and check-out processes, and providing exceptional customer service to all guests. You will supervise a team of front desk agents, train them on procedures, and ensure adherence to hotel standards. This is a critical on-site position, vital for creating a positive first impression and ensuring guest satisfaction from the moment they arrive.

Key Responsibilities

• Supervise and coordinate the activities of the front desk team, including scheduling and task assignment.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Process payments, reconcile cash drawers, and manage billing for guests.
• Train new front desk staff on hotel policies, procedures, and service standards.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are available.

Requirements

• Minimum 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational and multitasking abilities.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary commensurate with experience.
• On-site work in a bustling hotel environment in Rustenburg.
• Opportunities for career advancement within the hospitality sector.
• Staff meals and uniform provided.
• Friendly and supportive team atmosphere.