On-Site Customer Relations Specialist

Placements24; Vereeniging; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement savings options

Paid time off

Training programs

Zusammenfassung

Placements24 in Vereeniging is seeking a Customer Relations Officer to join our client, a leading utility services provider. This on-site role focuses on delivering excellent customer experiences, resolving complex inquiries, and building loyal customer relationships.

You will handle billing questions, service requests, and account changes, coordinate with internal teams, and document interactions in the CRM system.

Qualifikationen

• Minimum high school diploma; customer-facing experience preferred.
• Experience in customer service or client-facing roles is essential.
• Familiarity with CRM systems and processes.

Aufgaben

• Manage and resolve customer complaints and inquiries related to services, billing, and accounts.
• Provide clear information to customers regarding services, policies, and procedures.
• Build and maintain positive relationships with customers to ensure satisfaction.
• Process service requests, account changes, and other administrative tasks.
• Collaborate with internal departments to resolve issues promptly.
• Educate customers on service usage and updates.
• Maintain detailed CRM records of interactions and transactions.
• Identify opportunities to improve customer service processes.

Kenntnisse

Customer service

Communication

CRM software

Time management

Teamwork

Ausbildung

High School Diploma

Tools

CRM Software

Jobbeschreibung

Placements24 in Vereeniging is seeking a Customer Relations Officer to join our client, a leading utility services provider. This on-site role focuses on delivering excellent customer experiences, resolving complex inquiries, and building loyal customer relationships.

You will handle billing questions, service requests, and account changes, coordinate with internal teams, and document interactions in the CRM system.