Client Success & Relations Specialist

Placements24; Cape Town; On-site; ZAR 290,000 - 430,000; Full time

Job summary

Placements24 in Cape Town seeks a proactive Client Relations Officer to enhance customer engagement and satisfaction. You will build strong relationships with our client base, understand their needs, and ensure they receive optimal support.

You will act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate has excellent communication skills and a customer-centric approach, thriving in the vibrant Western Cape environment and collaborating

Qualifications

• Experience in client relations or account management.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient with CRM software for client interactions.
• Ability to understand technical product features and benefits.
• Customer-centric approach and service excellence.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Address client concerns and provide timely resolutions to ensure satisfaction.
• Conduct regular check-ins and follow-ups with clients to gather feedback.
• Collaborate with sales and technical teams to ensure client needs are met.
• Identify opportunities for upselling or cross-selling based on client requirements.

Skills

Client relations

Account management

CRM software

Communication skills

Negotiation

Problem-solving

Tools

CRM systems

Job description

Placements24 in Cape Town seeks a proactive Client Relations Officer to enhance customer engagement and satisfaction. You will build strong relationships with our client base, understand their needs, and ensure they receive optimal support.

You will act as a liaison between clients and internal departments to ensure seamless service delivery. The ideal candidate has excellent communication skills and a customer-centric approach, thriving in the vibrant Western Cape environment and collaborating