Customer Care Specialist — Frontline Support

Placements24; Gauteng; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive training program

Opportunities for career growth

Supportive team environment

Paid leave

Job summary

Placements24 is seeking a friendly and professional Customer Service Representative to join our client’s team in Vereeniging. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services with efficiency and courtesy.

This role emphasizes maintaining customer satisfaction, building loyalty, and contributing to the company's reputation for excellent service in the Vereeniging area.

Qualifications

• Minimum experience in a customer service role.
• Excellent communication, listening, and problem-solving skills.
• Able to stay calm and professional under pressure.
• Proficiency with CRM software and basic computer applications.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Greet and assist customers with inquiries, product information, and store navigation.
• Process transactions accurately and efficiently.
• Respond to inquiries via phone, email, or in-person.
• Document interactions and updates in CRM.
• Resolve issues and ensure customer satisfaction.

Skills

Customer service experience

Tools

CRM software

Job description

Placements24 is seeking a friendly and professional Customer Service Representative to join our client’s team in Vereeniging. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services with efficiency and courtesy.

This role emphasizes maintaining customer satisfaction, building loyalty, and contributing to the company's reputation for excellent service in the Vereeniging area.