Customer Relations Officer

Placements24; Vereeniging; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Paid time off

Training programs

Job summary

Placements24 in Vereeniging is seeking a Customer Relations Officer to join our client, a leading utility services provider. This on-site role focuses on delivering excellent customer experiences, resolving complex inquiries, and building loyal customer relationships.

You will handle billing questions, service requests, and account changes, coordinate with internal teams, and document interactions in the CRM system.

Qualifications

• Minimum high school diploma; customer-facing experience preferred.
• Experience in customer service or client-facing roles is essential.
• Familiarity with CRM systems and processes.

Responsibilities

• Manage and resolve customer complaints and inquiries related to services, billing, and accounts.
• Provide clear information to customers regarding services, policies, and procedures.
• Build and maintain positive relationships with customers to ensure satisfaction.
• Process service requests, account changes, and other administrative tasks.
• Collaborate with internal departments to resolve issues promptly.
• Educate customers on service usage and updates.
• Maintain detailed CRM records of interactions and transactions.
• Identify opportunities to improve customer service processes.

Skills

Customer service

Communication

CRM software

Time management

Teamwork

Education

High School Diploma

Tools

CRM Software

Job description

About the Role

Our client, a leading provider of essential utility services, is seeking a highly motivated and customer-centric Customer Relations Officer to join their team in Vereeniging . This on-site role is pivotal in ensuring excellent customer experiences and resolving complex inquiries efficiently. You will act as a key point of contact for customers, addressing their needs and building strong relationships to foster loyalty and satisfaction. This is an ideal position for an individual with a passion for service, strong communication skills, and the ability to navigate challenging customer situations with empathy and professionalism. Working within our client's Vereeniging branch, you will be part of a dedicated team focused on service excellence. We are looking for dedicated individuals who are committed to upholding the company's reputation for reliability and customer care within the Vereeniging community.

Key Responsibilities

• Manage and resolve customer complaints and inquiries related to services, billing, and accounts.
• Provide clear and accurate information to customers regarding services, policies, and procedures.
• Build and maintain positive relationships with customers, ensuring their needs are met.
• Process service requests, account changes, and other administrative tasks related to customer accounts.
• Collaborate with internal departments to ensure timely and effective resolution of customer issues.
• Educate customers on service usage, new offerings, and relevant updates.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer service processes and suggest enhancements.
• Act as a brand ambassador, representing the company's values and commitment to service.

Requirements

• Proven experience in customer service, relations, or a similar client-facing role.
• Excellent communication, negotiation, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in using CRM software and other customer service tools.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A patient, empathetic, and professional demeanor.
• Ability to work independently and as part of a cohesive team.
• High school diploma or equivalent; further education in business or communication is a plus.
• Familiarity with the utility sector or similar service industries is advantageous.

Benefits

Our client offers a competitive salary for the Customer Relations Officer role, along with a comprehensive benefits package including health insurance, paid time off, and retirement savings options. This on-site position in Vereeniging provides stability and the opportunity to become a valued member of a dedicated team. Employees benefit from ongoing training programs designed to enhance their skills and career progression within the company. Our client is committed to fostering a positive work environment that values employee contributions and promotes work-life balance. Opportunities for advancement exist for high-performing individuals. This role offers a stable career path within a crucial service industry.