Customer Relations Officer - Vereeniging Area

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development

Medical aid

Retirement fund

Paid annual leave

Employee assistance program

Team meetings and feedback

Job summary

Placements24 in Vereeniging, Gauteng is seeking a Customer Relations Officer to strengthen client relationships and ensure a smooth service journey. You will handle inquiries, resolve issues, and collaborate with colleagues in a hybrid work setting.

The ideal candidate has 2+ years in customer service, excellent communication, CRM proficiency, and a client-centric mindset. This role offers growth within a supportive team and opportunities to enhance service quality.

Qualifications

• Minimum 2 years of experience in customer service or account management.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and standard office productivity tools.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and in-person interactions.
• Build and maintain strong, positive relationships with a portfolio of clients.
• Identify and assess customers' needs to provide appropriate solutions and alternatives.
• Process service requests, orders, and account updates accurately and efficiently.
• Follow up with customers to ensure issues are resolved and needs are met.
• Collaborate with internal departments to ensure client needs are met and satisfaction is maintained.
• Maintain accurate customer records and interaction logs in the CRM system.
• Provide product and service information to customers, explaining features and benefits.
• Gather customer feedback and relay insights to management for service improvements.
• Contribute to customer retention through proactive engagement and problem resolution.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Time management

Education

High school diploma

Tertiary qualification

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client, a dynamic service provider, is actively seeking a skilled and personable Customer Relations Officer to join their team in the Vereeniging, Gauteng area. This role is dedicated to enhancing customer satisfaction and fostering positive long-term relationships through exceptional service and proactive communication. You will act as a key liaison between the company and its clients, addressing inquiries, resolving issues, and ensuring a seamless customer journey. This position offers a hybrid work arrangement, allowing for both in-office collaboration and remote flexibility. The ideal candidate possesses strong communication and interpersonal skills, a deep understanding of customer service principles, and a commitment to client retention within the Gauteng province. We are looking for individuals who are adept at problem-solving, empathetic, and driven to exceed customer expectations. Join an organization that values its people and offers opportunities for professional growth in a rewarding customer-focused role.

Key Responsibilities

• Manage and respond to customer inquiries and complaints via phone, email, and in-person interactions.
• Build and maintain strong, positive relationships with a portfolio of clients.
• Identify and assess customers' needs to achieve satisfaction, providing appropriate solutions and alternatives.
• Process service requests, orders, and account updates accurately and efficiently.
• Follow up with customers to ensure their issues are resolved and their needs are met.
• Collaborate with internal departments to ensure client needs are met and customer satisfaction is maintained.
• Maintain accurate customer records and interaction logs in the CRM system.
• Provide product and service information to customers, explaining features and benefits.
• Gather customer feedback and relay insights to management for service improvement initiatives.
• Contribute to customer retention efforts through proactive engagement and problem resolution.

Requirements

• Minimum of 2 years of experience in a customer service, client relations, or account management role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and standard office productivity tools.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• A professional demeanor and a commitment to providing exceptional service.
• Ability to work effectively in a hybrid work model, requiring both office presence and remote work.
• Familiarity with the Vereeniging or broader Gauteng region is advantageous.
• High school diploma or equivalent; a relevant tertiary qualification is a plus.
• Demonstrated ability to work well under pressure and maintain a positive attitude.

Benefits

• Competitive annual salary based on qualifications and experience.
• Hybrid work model offering flexibility.
• Opportunities for professional development and skills enhancement.
• A supportive and collaborative team environment.
• Comprehensive medical aid contributions.
• Retirement fund benefits.
• Paid annual leave and sick leave.
• Potential for career advancement within the company.
• Employee assistance program for confidential support.
• Regular team meetings and performance feedback sessions.