On-Site Customer Experience Specialist

Placements24

Polokwane

On-site

ZAR 120,000 - 180,000

Full time

4 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health benefits

Career progression

Paid training

Job summary

Placements24 is seeking a Customer Care Specialist for an on-site role in Polokwane. You will be the main contact for customers, delivering friendly, solution-oriented support and maintaining accurate CRM records.

The position emphasizes professional communication, teamwork, and a welcoming environment. Ideal candidates will have previous customer service experience, excellent verbal and written skills, and the ability to stay composed while resolving issues.

Qualifications

Previous experience in a customer service or call center position.
Excellent verbal and written communication skills.
Strong interpersonal skills and a friendly demeanor.
Ability to stay calm and professional handling customer issues.
Proficient with standard office software and CRM systems.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and in-person.
Assist customers with product information, order placement, and issue resolution.
Maintain accurate customer records and transaction details in the CRM system.
Address customer complaints and concerns, working towards satisfactory solutions.
Escalate unresolved issues to the appropriate department for further action.
Contribute to a positive and welcoming atmosphere for all clients.