Client Relations Specialist - Hybrid (Vereeniging)

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Professional development

Medical aid

Retirement fund

Paid annual leave

Employee assistance program

Team meetings and feedback

Job summary

Placements24 in Vereeniging, Gauteng is seeking a Customer Relations Officer to strengthen client relationships and ensure a smooth service journey. You will handle inquiries, resolve issues, and collaborate with colleagues in a hybrid work setting.

The ideal candidate has 2+ years in customer service, excellent communication, CRM proficiency, and a client-centric mindset. This role offers growth within a supportive team and opportunities to enhance service quality.

Qualifications

• Minimum 2 years of experience in customer service or account management.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and standard office productivity tools.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and in-person interactions.
• Build and maintain strong, positive relationships with a portfolio of clients.
• Identify and assess customers' needs to provide appropriate solutions and alternatives.
• Process service requests, orders, and account updates accurately and efficiently.
• Follow up with customers to ensure issues are resolved and needs are met.
• Collaborate with internal departments to ensure client needs are met and satisfaction is maintained.
• Maintain accurate customer records and interaction logs in the CRM system.
• Provide product and service information to customers, explaining features and benefits.
• Gather customer feedback and relay insights to management for service improvements.
• Contribute to customer retention through proactive engagement and problem resolution.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Time management

Education

High school diploma

Tertiary qualification

Tools

CRM software

Office productivity tools

Job description

Placements24 in Vereeniging, Gauteng is seeking a Customer Relations Officer to strengthen client relationships and ensure a smooth service journey. You will handle inquiries, resolve issues, and collaborate with colleagues in a hybrid work setting.

The ideal candidate has 2+ years in customer service, excellent communication, CRM proficiency, and a client-centric mindset. This role offers growth within a supportive team and opportunities to enhance service quality.