Key Accounts Client Relations Specialist, Pretoria

Placements24; Pretoria; Vor Ort; ZAR 360.000 - 520.000; Vollzeit

Benefits dieser Stelle

Competitive annual salary

Performance-based bonus structure

Comprehensive medical aid plan

Retirement annuity contributions

Professional development and industry

Zusammenfassung

Placements24 is seeking a Customer Relations Officer in Pretoria, Gauteng. You will manage key client accounts, serve as the primary contact for inquiries, and build lasting relationships with high-value clients in a dynamic office setting.

The role requires strong communication, negotiation, and account-management skills, with a background in financial services preferred. On-site position with a focus on client satisfaction, retention, and strategic upselling opportunities.

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Minimum of 3 years of experience in account management, client relations, or a customer-facing role.
• Proven track record of managing client relationships and achieving satisfaction goals.
• Excellent interpersonal, negotiation, and communication skills.
• Strong understanding of the financial services industry is a significant advantage.

Aufgaben

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Serve as the main point of contact for client inquiries, requests, and issues.
• Conduct regular client check-ins and meetings to build rapport and understand evolving needs.
• Resolve client complaints and issues efficiently and professionally, ensuring timely follow-up.
• Collaborate with internal departments to ensure seamless service delivery to clients.
• Develop and implement strategies to enhance client loyalty and engagement.
• Prepare and present reports on client status, feedback, and relationship health.
• Identify opportunities for upselling or cross-selling relevant products and services.
• Maintain accurate and up-to-date client records in the CRM system.
• Stay informed about industry trends and competitor activities to better serve clients.

Kenntnisse

Communication skills

Negotiation

Client relations

Account management

Ausbildung

Bachelor's degree in Business Administration/Marketing or related field

Tools

Salesforce

HubSpot

Microsoft Office

Jobbeschreibung

Placements24 is seeking a Customer Relations Officer in Pretoria, Gauteng. You will manage key client accounts, serve as the primary contact for inquiries, and build lasting relationships with high-value clients in a dynamic office setting.

The role requires strong communication, negotiation, and account-management skills, with a background in financial services preferred. On-site position with a focus on client satisfaction, retention, and strategic upselling opportunities.