On-Site Client Relations Specialist

Placements24; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development

Supportive work environment

Customer success focus

Job summary

Placements24 is seeking a motivated Customer Relations Officer for an on-site role in Upington. You will build and maintain strong customer relationships, addressing needs and concerns to ensure satisfaction and loyalty within the Upington community.

In this position, you will collaborate with sales and support teams, document interactions in our CRM, and contribute to a high-quality customer journey. A client-centric mindset and excellent communication are essential.

Qualifications

• Experience in customer relations or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and client-centric mindset.
• Proficiency with CRM software.

Responsibilities

• Manage and nurture relationships with a portfolio of customers.
• Address inquiries and feedback promptly and professionally.
• Identify customer needs and offer solutions to enhance their experience.
• Collaborate with sales and support teams for seamless journeys.
• Maintain detailed CRM records of interactions and feedback.

Skills

Customer relations

Account management

Customer service

CRM software

Tools

CRM software

Job description

Placements24 is seeking a motivated Customer Relations Officer for an on-site role in Upington. You will build and maintain strong customer relationships, addressing needs and concerns to ensure satisfaction and loyalty within the Upington community.

In this position, you will collaborate with sales and support teams, document interactions in our CRM, and contribute to a high-quality customer journey. A client-centric mindset and excellent communication are essential.