On-Site Boutique Hotel Ops Lead: Elevate Guest Experience

Placements24; Paarl; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Accommodation assistance

Discounted hotel stays

Professional development

Job summary

Placements24 is seeking an proactive Operations Supervisor for a boutique hotel in Paarl, Western Cape. This full-time, on-site role oversees front desk, housekeeping, and F&B service to ensure guests enjoy a seamless experience.

The ideal candidate is hands-on, detail-oriented, and capable of leading a small hospitality team while coordinating with the Hotel Manager. You will manage schedules, training, inventory, and safety compliance, with a focus on exceptional service, guest satisfaction,

Qualifications

• Supervisory or management experience in hospitality.
• Understanding of front desk, housekeeping and F&B operations.
• Excellent customer service and interpersonal skills.
• Ability to lead and motivate a team.
• Strong organizational and time management skills.
• Flexibility to work weekends and public holidays.

Responsibilities

• Supervise daily front desk, housekeeping, and F&B operations.
• Ensure guest satisfaction with high-quality service.
• Train, mentor, and motivate staff to deliver service standards.
• Manage staff schedules and shift changes.
• Assist with inventory management for supplies.
• Ensure compliance with health and safety regulations.
• Coordinate with other departments for smooth operations.
• Inspect guest rooms and public areas for cleanliness.
• Handle check-ins, check-outs, reservations and inquiries.
• Foster a positive and collaborative work environment.

Skills

Team leadership

Customer service

Operations management

Hospitality knowledge

Communication

Problem solving

Tools

Hotel management software

Job description

Placements24 is seeking an proactive Operations Supervisor for a boutique hotel in Paarl, Western Cape. This full-time, on-site role oversees front desk, housekeeping, and F&B service to ensure guests enjoy a seamless experience.

The ideal candidate is hands-on, detail-oriented, and capable of leading a small hospitality team while coordinating with the Hotel Manager. You will manage schedules, training, inventory, and safety compliance, with a focus on exceptional service, guest satisfaction,