Boutique Hotel Ops Manager – Centurion, Guest Experience

Placements24; Centurion; On-site; ZAR 520,000 - 780,000; Full time

Benefits offered by this job

Accommodation assistance

Meals on duty

Competitive salary

Job summary

Placements24 in Centurion, Gauteng, is seeking an experienced Boutique Hotel Operations Manager to oversee daily operations across front office, housekeeping, F&B, and maintenance, ensuring a seamless, high‑standard guest experience.

This hands‑on leadership role requires ≥5 years in hotel management, strong budgeting and team‑leadership skills, and proficiency with hotel management software. Fluency in English and willingness to relocate to Centurion are essential.

Qualifications

• Minimum 5 years of progressive hotel management or operations experience.
• Proven track record of achieving financial targets.
• Strong leadership, team-building, and communication skills.

Responsibilities

• Direct and manage all hotel operational departments to ensure optimal performance.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Oversee budgeting and financial performance of the hotel operations.
• Ensure adherence to quality standards in service, presentation, and cleanliness.
• Recruit, train, and manage hotel staff, fostering a positive and productive work environment.
• Handle guest feedback, complaints, and service recovery with professionalism and efficiency.
• Maintain and improve operational efficiency and cost-effectiveness.
• Ensure compliance with health, safety, and licensing regulations.
• Collaborate with the General Manager on strategic initiatives.
• Conduct regular inspections of hotel premises and services.

Skills

Leadership

Operational Management

Budgeting

Staff Training

Communication

Guest Service

Education

Diploma or Degree in Hospitality Management

Tools

PMS

Microsoft Office

Job description

Placements24 in Centurion, Gauteng, is seeking an experienced Boutique Hotel Operations Manager to oversee daily operations across front office, housekeeping, F&B, and maintenance, ensuring a seamless, high‑standard guest experience.

This hands‑on leadership role requires ≥5 years in hotel management, strong budgeting and team‑leadership skills, and proficiency with hotel management software. Fluency in English and willingness to relocate to Centurion are essential.