Boutique Hotel Ops Lead | Elevate Guest Experience

Placements24; Mossel Bay; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Performance bonuses

Subsidized accommodation

Job summary

Placements24 is seeking an Operations Manager for a charming boutique hotel in Mossel Bay. You will lead day-to-day operations across housekeeping, front desk, and F&B, ensuring superb guest service and operational efficiency.

The role requires hands-on leadership, strong financial acumen, and the ability to motivate a diverse team while maintaining brand standards in a coastal setting.

Qualifications

• 4+ years of hotel operations experience.
• Strong leadership and people-management skills.
• Proven budgeting and cost-control abilities.

Responsibilities

• Oversee day-to-day hotel operations across housekeeping, front desk, F&B, and maintenance.
• Ensure exceptional guest service and adherence to brand standards.
• Lead staff development, training, and performance reviews.
• Develop and implement operational policies to improve efficiency.
• Monitor costs, budgets, and KPIs for all departments.
• Ensure compliance with health, safety, and sanitation regulations.

Skills

Leadership

Hotel operations

Budgeting

Staff development

Customer service

F&B/front office

Education

Diploma or Degree in Hospitality Management

Tools

Hotel management software

Microsoft Office

Job description

Placements24 is seeking an Operations Manager for a charming boutique hotel in Mossel Bay. You will lead day-to-day operations across housekeeping, front desk, and F&B, ensuring superb guest service and operational efficiency.

The role requires hands-on leadership, strong financial acumen, and the ability to motivate a diverse team while maintaining brand standards in a coastal setting.