Boutique Front Desk Supervisor (Hybrid)

Placements24; Stellenbosch; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work

Staff meals

Employee discounts

Training opportunities

Uniform provided

Job summary

Placements24 is partnering with a boutique hotel in Paarl to recruit a Guest Services Supervisor. The role balances on-site leadership with some remote administrative tasks to ensure exceptional guest experiences in a refined setting.

You will lead a small team, oversee front desk operations, manage inquiries and requests, and coordinate with other departments to uphold the property's high standards.

Qualifications

• Experience in front desk or guest services roles, with supervisory exposure.
• Excellent communication and problem-solving skills.
• Proficiency with PMS systems and MS Office.
• Welcoming, professional demeanour, able to lead a small team.

Responsibilities

• Supervise the front desk/guest services team daily.
• Oversee check-in/check-out processes for guests.
• Handle inquiries/requests/complaints promptly and professionally.
• Train and mentor front desk staff to maintain service standards.
• Coordinate with housekeeping, maintenance and F&B to meet guest needs.
• Manage reservations and guest profiles accurately.
• Enforce hotel policies and safety procedures.
• Develop guest engagement initiatives and oversee concierge services.

Job description

Placements24 is partnering with a boutique hotel in Paarl to recruit a Guest Services Supervisor. The role balances on-site leadership with some remote administrative tasks to ensure exceptional guest experiences in a refined setting.

You will lead a small team, oversee front desk operations, manage inquiries and requests, and coordinate with other departments to uphold the property's high standards.