Boutique Hotel Operations Leader — Hybrid & Travel Perks

Placements24; Rustenburg; Hybrid; ZAR 720.000 - 1.100.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Staff accommodation

Travel allowances for on-site visits

Performance-based bonus

Zusammenfassung

Placements24 is seeking an experienced Operations Manager for a prestigious boutique hotel group. The role combines on-site leadership across Rustenburg properties with strategic remote planning, delivering exceptional guest experiences and profitable operations.

You will oversee Front Office, Housekeeping, F&B and Maintenance, manage budgets, mentor staff, implement best practices, and ensure health and safety compliance in a hybrid work model that balances on-site presence with remote

Qualifikationen

• Minimum of 5 years in hotel operations management, boutique or luxury properties.

Aufgaben

• Oversee daily operations of assigned hotel properties and ensure seamless service delivery.
• Develop and implement operational policies to enhance efficiency and guest satisfaction.
• Manage departmental budgets and control costs.
• Lead, train, and motivate hotel staff to high performance.
• Ensure compliance with health, safety, and sanitation regulations.
• Monitor guest feedback and drive improvements in service delivery.
• Collaborate with department heads to set goals and drive excellence.
• Manage inventory and procurement for operations.
• Conduct regular property inspections to maintain standards.
• Handle escalated guest complaints and resolve issues.

Jobbeschreibung

Placements24 is seeking an experienced Operations Manager for a prestigious boutique hotel group. The role combines on-site leadership across Rustenburg properties with strategic remote planning, delivering exceptional guest experiences and profitable operations.

You will oversee Front Office, Housekeeping, F&B and Maintenance, manage budgets, mentor staff, implement best practices, and ensure health and safety compliance in a hybrid work model that balances on-site presence with remote