Guest Services Supervisor - Boutique Hotel

Placements24; Stellenbosch; Hybride; ZAR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Staff meals

Employee discounts

Training opportunities

Uniform provided

Résumé du poste

Placements24 is partnering with a boutique hotel in Paarl to recruit a Guest Services Supervisor. The role balances on-site leadership with some remote administrative tasks to ensure exceptional guest experiences in a refined setting.

You will lead a small team, oversee front desk operations, manage inquiries and requests, and coordinate with other departments to uphold the property's high standards.

Qualifications

• Experience in front desk or guest services roles, with supervisory exposure.
• Excellent communication and problem-solving skills.
• Proficiency with PMS systems and MS Office.
• Welcoming, professional demeanour, able to lead a small team.

Responsabilités

• Supervise the front desk/guest services team daily.
• Oversee check-in/check-out processes for guests.
• Handle inquiries/requests/complaints promptly and professionally.
• Train and mentor front desk staff to maintain service standards.
• Coordinate with housekeeping, maintenance and F&B to meet guest needs.
• Manage reservations and guest profiles accurately.
• Enforce hotel policies and safety procedures.
• Develop guest engagement initiatives and oversee concierge services.

Description du poste

About the Role

Our client, an exclusive boutique hotel nestled in the heart of Paarl, Western Cape, is looking for a proactive and polished Guest Services Supervisor. This role is crucial in ensuring every guest receives personalized attention and exceptional service, contributing to memorable stays. You will lead a small team, oversee front desk operations, manage guest inquiries and requests, and collaborate with other departments to maintain the hotel’s high standards. This hybrid position requires a balance of on-site presence for team leadership and guest interaction, with potential for some remote administrative tasks. If you have a passion for hospitality and excel in creating welcoming experiences within a sophisticated setting in Paarl, this is an ideal opportunity.

Key Responsibilities

• Supervise the daily operations of the front desk and guest services team.
• Ensure efficient check-in and check-out processes.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Train and mentor front desk staff, fostering a positive and service-oriented team environment.
• Maintain the highest standards of guest service and satisfaction.
• Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest needs are met.
• Manage reservations, room assignments, and guest profiles accurately.
• Implement hotel policies and procedures, ensuring compliance among staff.
• Assist in developing and executing guest engagement initiatives.
• Oversee the concierge services and provide local recommendations to guests.

Requirements

• Previous experience in a Front Desk or Guest Services role, with at least 1-2 years in a supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Adept at handling guest feedback and resolving issues effectively.
• Strong leadership potential and the ability to motivate a team.
• A professional and welcoming demeanor.
• Flexibility to work shifts, including weekends and public holidays.
• Familiarity with Paarl and its attractions is a plus.
• A passion for the hospitality industry and delivering outstanding guest experiences.
• Minimum of a high school diploma; a hospitality qualification is advantageous.

Benefits

• Competitive annual salary of R .
• Hybrid work arrangement offering a blend of on-site and remote work.
• Opportunity to work in a charming boutique hotel setting in Paarl.
• Staff meals and uniform provided.
• Employee discounts on hotel services.
• Professional development and training opportunities.
• Be part of a dedicated and supportive hotel team.