L2 Networking Platform & Observability Engineer

NTT DATA, Inc.

Cape Town

Hybrid

ZAR 420,000 - 720,000

Full time

5 days ago

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Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L2) in hybrid-capable roles to ensure client IT infrastructures stay operational. You’ll monitor, investigate and resolve incidents, providing second-line support and contributing to automation projects.

You will also manage escalations, generate trend analyses and support change management while coaching junior teams to improve service delivery.

Qualifications

Diploma, degree, or relevant IT qualification.
Proven knowledge of enterprise monitoring tools (NetScout, LogicMonitor, Prometheus, Grafana).
Proven experience producing monthly networking status and statistics reporting.
Experience using monitoring tools for governance, asset tracking and management.
CCNA Enterprise – Essential.
CCNP Enterprise – Advantageous.
Cisco DevNet Associate – Essential.
FortiNet NSE4 or ENSDWI – Advantageous.
ITILv4 or Foundation.
CWNP or CWNE – Advantageous.

Responsibilities

Provide second-line technical support, handling medium complexity incidents and requests.
Monitor queues, execute operational tasks, and update tickets with actions taken.
Escalate tickets to Centres of Excellence when needed and collaborate with automation teams.
Coach Service desk and L1 teams in technical and behavioural skills.
Establish monitoring for client infrastructure and manage initial escalations.
Contribute to change management and audit incident tickets for quality.
Identify tasks suitable for automation to reduce tickets.