Network Operations Centre (NOC) Engineer | SEIDOR Networks

SEIDOR; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

SEIDOR Networks is seeking a NOC Engineer to join our Woodmead, Johannesburg team. The role focuses on remote monitoring of network devices, servers, and endpoints, handling alerts, and providing escalation support to customers across regions.

The ideal candidate will have at least 2 years of industry experience, strong knowledge of Windows, AD, Hyper-V, and networking concepts, plus relevant certifications such as MCSE and ITIL.

Qualifications

• Must have at least 2 years industry-relevant experience.
• Must be able to travel to and from the Woodmead office to perform daily duties.
• A+ / N+ and MCSE credentials are preferred.
• Experience with Microsoft 365 and cloud concepts.
• Knowledge of VLANs, routing, DHCP/DNS, and firewall/VPN basics.

Responsibilities

• Communicate with customers, vendors, and senior network engineers for escalations.
• Identify and resolve network, VLAN, Wi-Fi and server connectivity problems.
• Identify and resolve Firewall, VPN and Internet connectivity issues.
• Identify and report security-related exceptions from dashboards and patching routines.
• Monitor and report Windows Hyper-V health and backup status.
• Assist in day-to-day NOC operations and process improvements.

Skills

A+ / N+

MCSE

Microsoft 365

Public Cloud

VLANs

Sophos XG

Windows OS

Active Directory

Hyper-V

DHCP / DNS

Education

ITIL Foundation

CCNA (beneficial)

Tools

N-Able

ConnectWise Manage

Mimecast

cPanel

Apache / IIS

Job description

SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB.

The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers.

He/she is responsible for the management of the Alerts board and resolving all relevant alerts created daily. The NOC engineer will also assist the NOC Administrator with improvements, day-to-day tasks and escalations as necessary.

This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

Role Requirements

• Must have at least 2-years industry-relevant experience
• Must be able to travel to and from the Woodmead office to perform his/her daily duties as needed

Essential Technical Knowledge and Experience

• A+ / N+
• MCSE (Microsoft Certified Systems Engineer)
• At least 2-years’ Microsoft 365 technical work experience
• Understanding of Public Cloud and at least 1-years’ technical experience
• At least 2-years working experience with any routing vendor equipment and/or software
• At least 2-years’ experience with Layer-2 networking and VLAN’s
• At least 2-years’ work experience with Sophos XG Firewalls
• Advanced Microsoft Windows Desktop Operating Systems
• Advanced Microsoft Office Suite skills
• Advanced Microsoft Windows Server Operating Systems
• Advanced Microsoft Active Directory and Group Policy knowledge experience
• Advanced Microsoft Hyper-V knowledge with at least 3-years’ experience
• Advanced DHCP and DNS Functionality

Advanced understanding of:

• Switching / VLAN’s
• Routing / NAT / Dynamic Routing
• Packet flow
• Email flow
• UTM and Firewall appliances
• Wireless networks

Advantageous Certifications and Knowledge:

• ITIL Foundation
• N-Able
• ConnectWise Manage
• CCNA (Cisco Certified Network Administrator) is beneficial
• Basic scripting
• Mimecast
• cPanel
• SSL Certificates
• Apache / IIS knowledge

Key Responsibilities:

• Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
• Identify, report, and resolve network, VLAN, Wi-Fi and server connectivity problems
• Identify, report, and resolve Firewall, VPN & Internet connectivity problems
• Identify, report, and resolve possible Ant-Virus, Windows Patching, and other security exceptions from dashboards
• Identify and report pre-emptive server hardware failures
• Identify and report on Windows and Hyper-V health
• Identify and report exceptions from daily backup checks
• Identify and report server disk space exceptions
• Identify and report Windows DHCP & DNS warnings
• Ability to work in a team & independently to provide customer service
• Ability to prioritize, elevate and request assistance when needed in a timely manner
• Must be open to learning new technologies and service delivery methodologies