Network Operations Centre (NOC) Analyst - L2 Support

Placements24; Centurion; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary

Job summary

Placements24 is seeking an experienced Network Operations Centre (NOC) Analyst for a fully remote role based in Centurion, Gauteng. The role focuses on monitoring, incident response, and complex troubleshooting to maintain service availability for a large customer base.

You will use SolarWinds, Nagios or Zabbix, collaborate with engineering and field teams, and participate in on-call rotations while upholding SLAs and operational targets.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 4 years in a NOC or similar network support role.
• Strong understanding of TCP/IP, BGP, OSPF and related technologies.

Responsibilities

• Monitor network performance and availability using advanced NOC tools.
• Respond to and resolve complex network incidents and alerts.
• Perform diagnostics and root cause analysis for outages and degradation.
• Implement configuration changes and maintenance activities.
• Produce runbooks and technical documentation.

Skills

NOC operations

Incident response

Remote teamwork

Automation scripting

Education

Bachelor's degree in IT/ Networking

Tools

SolarWinds

Nagios

Zabbix

Routers & switches

Job description

About the Role

Our client, a leading telecommunications provider in Centurion, Gauteng, is seeking a highly motivated and technically proficient Network Operations Centre (NOC) Analyst to join their advanced Level 2 support team. This role is critical in ensuring the continuous operation and performance of our client's extensive network infrastructure. You will be responsible for monitoring network activity, responding to incidents, performing complex troubleshooting, and implementing solutions to maintain service availability for a large customer base. This is an excellent opportunity for an experienced NOC professional looking to advance their career in a challenging and dynamic environment within the telecoms industry, based out of Centurion. The position is structured as a fully remote role, offering significant flexibility while demanding a high level of autonomy and responsibility.

Key Responsibilities

• Proactively monitor network performance and availability using advanced NOC tools.
• Respond to and resolve complex network incidents and alerts, escalating to Level 3 support when necessary.
• Perform in-depth diagnostics and root cause analysis for network outages and performance degradation.
• Implement network configuration changes and execute planned maintenance activities.
• Collaborate with engineering and field operations teams to troubleshoot and resolve issues.
• Develop and maintain technical documentation, procedures, and runbooks.
• Participate in on-call rotation for after-hours support.
• Contribute to the continuous improvement of NOC processes and tools.
• Ensure adherence to Service Level Agreements (SLAs) and operational objectives.
• Generate regular reports on network performance and incident trends.

Requirements

• Bachelor's degree in Information Technology, Computer Networking, or a related discipline, or equivalent practical experience.
• Minimum of 4 years of experience in a Network Operations Centre (NOC) or similar network support role.
• Strong understanding of networking concepts, protocols (TCP/IP, BGP, OSPF), and technologies (MPLS, Ethernet, VPNs).
• Experience with network monitoring platforms such as SolarWinds, Nagios, or Zabbix.
• Proficiency in troubleshooting network hardware (routers, switches, firewalls) and software issues.
• Experience with scripting languages (e.g., Python, Bash) for automation is a plus.
• Excellent analytical and problem-solving skills with a strong attention to detail.
• Effective communication and collaboration skills, essential for remote teamwork.
• Ability to work independently and manage workload effectively in a remote setting.
• Relevant certifications such as CCNA, CCNP, or equivalent are advantageous.

Benefits

• Fully remote work arrangement, offering excellent work-life balance.
• Competitive salary commensurate with experience.
• Performance bonuses and annual salary reviews.
• Comprehensive medical and dental insurance.
• Opportunities for specialized training and certifications.
• Access to advanced network monitoring and management tools.
• A supportive and collaborative remote team environment.
• Retirement savings plan.