Remote Network Operations Center (NOC) Technician

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Remote work

Shift differential

Medical benefits

Retirement benefits

Career advancement

Training support

Home office stipend

Job summary

Placements24 is hiring a Remote NOC Technician to monitor and maintain our client’s network infrastructure from a home office within South Africa. You will handle incident detection, diagnosis, and resolution, and escalate when needed.

The role requires 1–3 years in NOC or similar, strong networking fundamentals, and experience with Nagios/Zabbix/SolarWinds and ServiceNow/Jira. Remote work, 24/7 shifts, and a collaborative team environment are offered.

Qualifications

• 1–3 years of experience in a Network Operations Center (NOC) or similar network monitoring role.
• Solid understanding of TCP/IP, DNS, DHCP, routing, and switching.
• Experience with network monitoring tools (Nagios, Zabbix, SolarWinds) and ticketing systems (ServiceNow, Jira).
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Actively monitor network performance, availability, and security using NOC tools and dashboards.
• Identify, diagnose, and resolve network incidents and outages according to established procedures.
• Escalate complex issues to senior engineers or relevant teams when necessary.
• Perform routine network health checks and preventative maintenance tasks.
• Respond to alerts and alarms generated by network monitoring systems promptly.
• Document all incidents, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams and external stakeholders regarding network status and resolution progress.
• Contribute to the development and refinement of NOC procedures and best practices.
• Participate in shift rotations to ensure continuous 24/7 network monitoring and support.

Skills

NOC monitoring

Networking fundamentals

TCP/IP

DNS/DHCP

Communication

Remote work

Education

High school diploma or equivalent

CompTIA Network+

CCNA

Tools

Nagios

Zabbix

SolarWinds

ServiceNow

Jira

Job description

About the Role

Our client is a rapidly growing telecommunications company seeking a motivated and skilled Remote Network Operations Center (NOC) Technician to join their distributed team. This is a fully remote position, allowing you to work from the comfort of your own home anywhere within South Africa. You will be responsible for monitoring, managing, and maintaining the stability and performance of our client's network infrastructure around the clock. This role requires a proactive approach to identifying and resolving network issues, ensuring minimal disruption to services. You will be a critical part of our 24/7 operations, collaborating with engineers and support staff to maintain a high level of network availability and integrity. This is an exceptional opportunity for an individual passionate about network operations and seeking a flexible, remote-first career.

Key Responsibilities

• Actively monitor network performance, availability, and security using various NOC tools and dashboards.
• Identify, diagnose, and resolve network incidents and outages according to established procedures.
• Escalate complex issues to senior engineers or relevant teams when necessary.
• Perform routine network health checks and preventative maintenance tasks.
• Respond to alerts and alarms generated by network monitoring systems promptly.
• Document all incidents, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams and, when required, external stakeholders regarding network status and resolution progress.
• Contribute to the development and refinement of NOC procedures and best practices.
• Participate in shift rotations to ensure continuous 24/7 network monitoring and support.

Requirements

• High school diploma or equivalent; relevant certifications (e.g., CompTIA Network+, CCNA) are highly desirable.
• 1-3 years of experience in a Network Operations Center (NOC) or similar network monitoring role.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, and switching.
• Familiarity with common network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Ability to work independently and manage time effectively in a remote setting.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• A stable internet connection and a dedicated workspace conducive to remote work.
• Willingness to work rotating shifts, including nights and weekends, as part of a 24/7 operation.

Benefits

• Fully remote work arrangement, offering ultimate flexibility.
• Competitive salary and shift differential pay.
• Comprehensive medical and retirement benefits.
• Opportunities for career advancement within network operations and engineering.
• Professional development and training support.
• Home office stipend or allowance.
• Access to modern network monitoring tools and technologies.
• Work with a dynamic and forward-thinking company.