Remote Network Operations Center (NOC) Analyst

Placements24; East London; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Home office stipend

Internet reimbursement

Health insurance

Retirement savings plan

East London operations hub association

Job summary

Placements24 seeks a dedicated Remote Network Operations Center Analyst to monitor and troubleshoot our client's network across South Africa from a fully remote team. You will focus on uptime, incident response, and collaboration with field technicians and engineers to resolve issues.

Use SolarWinds, PRTG, and Zabbix to monitor networks, document actions, and follow established incident and change processes. This role offers a remote setup with rotating shifts to ensure continuous coverage.

Qualifications

• 2+ years in a NOC or similar IT support role.
• Familiarity with network monitoring tools and concepts.
• Solid understanding of TCP/IP, DNS, DHCP, routing and switching.
• Experience with IT ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.

Responsibilities

• Monitor network performance using advanced NOC tools and ensure uptime.
• Detect, diagnose, and respond to network alerts and incidents promptly.
• Perform initial troubleshooting and escalate complex issues to senior engineers.
• Document all events, actions, and resolutions in the ticketing system.
• Communicate status with internal stakeholders and management.
• Follow incident, problem, and change management procedures.
• Proactively identify potential issues and recommend preventative measures.
• Assist in maintaining and updating monitoring tools and dashboards.
• Contribute to development and improvement of NOC procedures and docs.
• Participate in shift work to ensure 24/7 coverage.

Skills

Analytical thinking

Problem solving

Communication skills

Remote work

IT ticketing

Education

IT/Networking degree

Tools

SolarWinds

PRTG

Zabbix

Job description

About the Role

Our client, a leading telecommunications provider, is seeking a dedicated and vigilant Remote Network Operations Center (NOC) Analyst to join their virtual team. This role is critical for the continuous monitoring, management, and troubleshooting of our client's extensive network infrastructure across South Africa. As a remote employee, you will be responsible for ensuring network uptime, identifying potential issues before they impact users, and executing incident response procedures efficiently. You will work with sophisticated monitoring tools and collaborate closely with field technicians and engineers to resolve network anomalies. This is an exceptional opportunity for a motivated individual to advance their career in network operations within a fully remote capacity, contributing to the seamless connectivity that our client provides.

Key Responsibilities

• Continuously monitor network performance and availability using advanced NOC tools (e.g., SolarWinds, PRTG, Zabbix).
• Detect, diagnose, and respond to network alerts and incidents in a timely and effective manner.
• Perform initial troubleshooting and diagnostics for network issues, escalating complex problems to senior engineers or relevant teams.
• Document all network events, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal stakeholders, including other NOC members, field technicians, and management, regarding network status and incidents.
• Follow established procedures for incident management, problem management, and change management.
• Proactively identify potential network issues and recommend preventative measures.
• Assist in the maintenance and updating of network monitoring tools and dashboards.
• Contribute to the development and improvement of NOC operational procedures and documentation.
• Participate in shift work as required to ensure 24/7 network monitoring coverage.

Requirements

• High school diploma or equivalent;
• A degree or certification in Information Technology, Networking, or a related field is advantageous.
• Minimum of 2 years of experience in a Network Operations Center (NOC) environment or similar IT support role.
• Familiarity with network monitoring tools and concepts.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, and switching.
• Experience with common network protocols and technologies.
• Strong analytical and problem-solving skills, with the ability to remain calm under pressure.
• Excellent written and verbal communication skills, crucial for remote collaboration.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency in using IT ticketing systems.
• Willingness to work flexible hours, including nights and weekends, as part of a rotating shift schedule.

Benefits

• Competitive salary
• Home office stipend
• Internet reimbursement
• Health insurance
• Retirement savings plan
• Formally associated with our operations hub in East London