Network Operations Center (NOC) Supervisor

Placements24; Sandton; Hybrid; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical coverage

Retirement savings contributions

Professional development opportunities

Hybrid work model

Job summary

Placements24 is seeking a proactive NOC Supervisor in Sandton to lead the network operations center. You will oversee monitoring, incident response, and collaboration with field engineers to maintain service availability for a large client base.

The role requires strong ITIL knowledge, hands-on monitoring experience (SolarWinds, Nagios, Zabbix), and proven leadership in a hybrid work environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years experience in a NOC environment with at least 2 years in a supervisory role.
• Strong understanding of network infrastructure and monitoring tools.

Responsibilities

• Supervise and mentor a team of NOC technicians, ensuring efficient shift operations and task management.
• Monitor network performance and availability using monitoring tools and escalate issues.
• Manage the incident management process to ensure timely resolution of outages and degradations.
• Coordinate with field technicians, engineers, and support teams to resolve complex problems.
• Develop and refine NOC operating procedures and best practices.
• Generate reports on network performance, incidents, and team productivity.
• Ensure adherence to SLAs and KPIs; participate in on-call rotation.
• Train new team members and promote ongoing skill development.
• Contribute to capacity planning and preventative maintenance of the network.

Skills

Leadership

Incident management

ITIL knowledge

Network monitoring

Team supervision

Decision making

Communication

On-call readiness

Education

Bachelor's degree in Computer Science or Information Technology

Diploma in Information Technology or related field

Tools

SolarWinds

Nagios

Zabbix

ServiceNow

Jira

Job description

About the Role

Our client, a prominent telecommunications provider, is seeking a proactive and experienced Network Operations Center (NOC) Supervisor to lead their monitoring and incident management team in Sandton, Gauteng . This role is crucial for ensuring the continuous availability, performance, and security of our client's extensive network infrastructure. You will be responsible for overseeing daily NOC operations, managing incident response, coordinating with technical teams, and driving process improvements. The ideal candidate will have a strong understanding of network monitoring tools, incident management methodologies, and team leadership. This position operates on a hybrid work model, requiring a balance between in-office supervision and remote coordination. You will play a key role in maintaining the integrity and reliability of our client's services for a large customer base.

Key Responsibilities

• Supervise and mentor a team of NOC technicians, ensuring efficient shift operations and task management.


• Monitor network performance and availability using various monitoring tools, identifying and escalating potential issues.


• Manage the incident management process, ensuring timely resolution of network outages and performance degradations.


• Coordinate with field technicians, engineers, and other support teams to resolve complex technical problems.


• Develop, implement, and refine NOC operating procedures and best practices.


• Generate reports on network performance, incident trends, and team productivity.


• Ensure adherence to Service Level Agreements (SLAs) and key performance indicators (KPIs).


• Participate in on-call rotation and provide escalation support as needed.


• Train new team members and conduct ongoing skill development for the NOC team.


• Contribute to the capacity planning and preventative maintenance efforts of the network infrastructure.

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.


• Minimum of 5 years of experience in a Network Operations Center (NOC) environment, with at least 2 years in a supervisory or team lead role.


• Strong understanding of network infrastructure, including routers, switches, firewalls, and transmission systems.


• Proficiency with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and ticketing systems (e.g., ServiceNow, Jira).


• Knowledge of incident management, problem management, and change management processes (ITIL framework knowledge is a plus).


• Excellent leadership, communication, and interpersonal skills.


• Ability to remain calm and make critical decisions under pressure.


• Familiarity with various telecommunication technologies and protocols.


• Comfortable working in a hybrid team setting and adapting to changing priorities.

Benefits

• competitive salary


• comprehensive medical coverage


• retirement savings contributions


• Opportunities for professional development and advancement within the organization are available.


• The hybrid work model provides flexibility and work-life balance.

Join our dedicated team in Sandton and lead the charge in ensuring our network's optimal performance.