Network Operations Center (NOC) Analyst

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Shift differential pay

Health benefits

Retirement benefits

Hybrid work

Training & certs

Collaborative culture

Job summary

Placements24 in Richards Bay region is seeking a vigilant NOC Analyst to monitor and maintain telecom network health 24/7, with a hybrid work setup balancing on-site duties in Richards Bay and remote tasks. You will diagnose incidents, coordinate with field teams, document actions, and contribute to process improvements.

The role demands calm under pressure, sharp analysis, and clear communication with internal stakeholders.

Qualifications

• Experience in a NOC or network monitoring role.
• Solid understanding of telecom network components and protocols.
• Familiarity with SNMP and TCP/IP.
• Experience with SolarWinds, Nagios or Zabbix.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork.

Responsibilities

• Actively monitor network performance and availability using monitoring tools.
• Identify, diagnose and respond to network incidents promptly.
• Escalate unresolved issues to senior engineers with diagnostic data.
• Document events and resolutions in the incident management system.
• Perform regular health checks and preventative maintenance on devices.
• Contribute to continuous improvement of NOC processes.

Skills

NOC experience

TCP/IP

SNMP

Monitoring tools

Analytical skills

Communication

Tools

SolarWinds

Nagios

Zabbix

Job description

About the Role

Our client is looking for a vigilant and technically adept Network Operations Center (NOC) Analyst to join their team, serving the Richards Bay area with a hybrid work arrangement. In this critical role, you will be responsible for monitoring the health and performance of our client's telecommunications network 24/7, identifying and responding to incidents, and ensuring uninterrupted service delivery. You will act as the first line of defense against network outages and performance degradation, working collaboratively with field technicians and engineers to resolve issues swiftly and efficiently. This position requires excellent analytical skills, a calm demeanor under pressure, and a commitment to maintaining network integrity.

Key Responsibilities

• Actively monitor network performance and availability using sophisticated monitoring tools and systems.
• Identify, diagnose, and respond to network incidents and alerts in a timely manner.
• Escalate unresolved issues to senior engineers or relevant support teams, providing detailed diagnostic information.
• Document all network events, actions taken, and resolutions in the incident management system.
• Perform regular system health checks and preventative maintenance tasks on network devices.
• Contribute to the continuous improvement of NOC processes and procedures.

Requirements

• Proven experience working in a Network Operations Center (NOC) environment or similar monitoring role.
• Solid understanding of telecom network components, protocols (TCP/IP, SNMP), and common issues.
• Experience with network monitoring software (e.g., SolarWinds, Nagios, Zabbix).
• Ability to work shifts, including nights and weekends, as part of a rotating schedule.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Effective communication skills for coordinating with internal teams and providing status updates.

Benefits

• Competitive salary with shift differential pay.
• Comprehensive health and retirement benefits.
• Hybrid work flexibility, balancing on-site and remote duties.
• Ongoing training and certification opportunities in network operations.
• A dynamic and collaborative work environment focused on network stability in the telecom sector.