Network Operations Center (NOC) Analyst

Placements24; Centurion; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid time off

Training & certifications

Job summary

Placements24 is seeking a vigilant NOC Analyst in Centurion, Gauteng. The role focuses on monitoring network health, diagnosing issues, and rapid incident response to ensure uninterrupted service for a broad customer base.

This position requires strong analytical skills, detail orientation, and the ability to work under pressure. You will handle alerts, document actions, and collaborate with internal teams and vendors to refine NOC procedures.

Qualifications

• 1-3 years in a NOC or IT support role.

Responsibilities

• Monitor network performance using NOC tools and dashboards.
• Identify, diagnose, and resolve network and system issues promptly.
• Respond to network alerts and incidents per procedures.
• Perform initial troubleshooting for outages, performance issues and security incidents.
• Document all events, actions and resolutions in the ticketing system.
• Communicate with internal teams, vendors, and customers during incident resolution.
• Contribute to development of NOC procedures and documentation.
• Participate in shift work to ensure 24/7 coverage.
• Proactively identify network risks and propose preventive measures.

Skills

Zabbix

PRTG

SolarWinds

TCP/IP networking

DNS & DHCP

ServiceNow

Jira

Analytical thinking

Communication

Education

IT/CS degree advantageous

Tools

Ticketing systems

Job description

About the Role

Our client, a prominent telecommunications company, is looking for a vigilant and skilled Network Operations Center (NOC) Analyst to join their team in Centurion, Gauteng . This role is integral to maintaining the health, performance, and availability of our client's extensive network infrastructure. As a NOC Analyst, you will be responsible for monitoring network traffic, identifying potential issues, and responding promptly to alerts and incidents. This position requires a keen eye for detail, strong analytical skills, and the ability to work effectively under pressure. You will be a key player in ensuring uninterrupted service delivery to a wide customer base, contributing significantly to the stability and reliability of the network. This is a challenging yet rewarding role for someone passionate about network operations and eager to grow your career.

Key Responsibilities

• Monitor network performance using specialized NOC tools and dashboards.
• Identify, diagnose, and resolve network and system issues in a timely manner.
• Respond to network alerts and alarms, escalating incidents according to established procedures.
• Perform initial troubleshooting steps for network outages, performance degradation, and security incidents.
• Document all network events, actions taken, and resolutions in the ticketing system.
• Communicate effectively with internal teams, vendors, and sometimes customers during incident resolution.
• Contribute to the development and refinement of NOC procedures and documentation.
• Participate in shift work to ensure 24/7 network monitoring coverage.
• Proactively identify potential network risks and recommend preventive measures.

Requirements

• High school diploma or equivalent; a degree in IT, Computer Science, or a related field is advantageous.
• 1-3 years of experience in a NOC environment or a similar IT support role.
• Familiarity with network monitoring tools (e.g., Zabbix, PRTG, SolarWinds).
• Basic understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware (routers, switches).
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Ability to interpret network performance data and identify anomalies.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong written and verbal communication skills.
• Willingness to work shifts, including nights and weekends, as required for the Centurion, Gauteng location.

Benefits

• Our client offers a competitive salary, reflective of your skills and experience.
• Benefits include comprehensive medical aid, a retirement fund, and paid time off.
• Opportunities for further training and certifications in network monitoring and management are provided, enhancing your professional growth.
• You’ll be part of a supportive team environment in a technologically advanced setting.
• Our client is committed to employee development and offers clear career progression paths within the NOC and broader IT departments in Centurion, Gauteng .