Network Operations Center (NOC) Analyst

Placements24; LegKraal Gate; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work arrangement

Training and development

Job summary

Placements24 is seeking a vigilant NOC Analyst in Mahikeng, North West, to monitor network health 24/7 and respond to incidents. You will use SolarWinds, Nagios, and Zabbix to detect issues, perform initial troubleshooting, and escalate complex problems to senior engineers.

This hybrid role allows for flexible scheduling and career growth. Ideal candidates have 1–3 years in a NOC or IT support, solid TCP/IP knowledge, and experience with ServiceNow/Jira for ticketing.

Qualifications

• A relevant IT/CS/telecom qualification.
• 1–3 years experience in a NOC or similar IT support role.
• Solid understanding of TCP/IP, routing and switching.
• Familiarity with network monitoring tools and incident management processes.
• Experience with ticketing systems (ServiceNow, Jira).
• Basic OS knowledge (Windows, Linux).
• Strong analytical and problem solving skills.
• Excellent communication under pressure and ability to work rotating shifts.
• Attention to detail and proactive issue detection.

Responsibilities

• Monitor network performance and availability using NOC tools (e.g., SolarWinds, Nagios, Zabbix).
• Detect, analyze, and respond to network alerts and incidents promptly.
• Perform initial troubleshooting and escalate complex issues to senior engineers.
• Follow incident management and change control procedures.
• Document all events, incidents, and actions in the ticketing system.
• Communicate with technical teams, service providers, and customers during incidents.
• Contribute to continual improvement of NOC processes and tools.
• Conduct routine health checks and system maintenance.
• Generate performance reports and metrics as required.
• Maintain high situational awareness and readiness.

Skills

TCP/IP networking

Monitoring tools

Incident management

Ticketing systems

Windows & Linux

Communication under pressure

Education

IT / CS / Telecommunications qualification

Tools

SolarWinds

Nagios

Zabbix

ServiceNow

Jira

Job description

About the Role

Our client, a dynamic telecommunications provider, is looking for a vigilant and skilled Network Operations Center (NOC) Analyst to join their team in Mahikeng, North West . This role is essential for monitoring the health and performance of the company's network infrastructure 24/7, identifying and responding to incidents, and ensuring the continuity of services. The ideal candidate will have a solid understanding of network protocols, monitoring tools, and incident management processes. You will be a crucial part of the team responsible for maintaining network stability and ensuring prompt resolution of issues. This position offers a challenging and rewarding environment within a growing industry.

Key Responsibilities

• Monitor network performance and availability using various NOC tools (e.g., SolarWinds, Nagios, Zabbix).
• Detect, analyze, and respond to network alerts and incidents in a timely manner.
• Perform initial troubleshooting and diagnose network problems, escalating complex issues to senior engineers.
• Follow established procedures for incident management, problem resolution, and change control.
• Document all network events, incidents, and actions taken in the ticketing system.
• Communicate effectively with other technical teams, service providers, and customers during incident resolution.
• Contribute to the continuous improvement of NOC processes and tools.
• Perform routine network health checks and system maintenance tasks.
• Generate performance reports and metrics as required.
• Maintain a high level of situational awareness and operational readiness.

Requirements

• A relevant qualification in IT, Computer Science, Telecommunications, or a related field.
• 1-3 years of experience working in a Network Operations Center (NOC) or similar IT support role.
• Good understanding of TCP/IP networking concepts, routing, and switching.
• Familiarity with network monitoring tools and techniques.
• Experience with incident management and ticketing systems (e.g., ServiceNow, Jira).
• Basic knowledge of operating systems (Windows, Linux).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, especially under pressure.
• Ability to work shifts, including nights, weekends, and public holidays, as part of a rotating schedule.
• Attention to detail and a proactive approach to identifying potential issues.

Benefits

• This hybrid role offers a competitive salary of up to ZAR per annum, plus shift allowances where applicable.
• Our client provides a comprehensive benefits package, including medical aid and a provident fund.
• Employees benefit from ongoing training and development opportunities, allowing for career growth within the telecommunications sector.
• The position is based in Mahikeng, North West , with a hybrid work arrangement offering flexibility.