Mental Health Support Worker (Remote)

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Professional development

Clinical supervision

Job summary

Placements24 is seeking a dedicated Mental Health Support Worker to join a progressive mental health service provider. This fully remote position enables you to support individuals across South Africa through remote channels, using empathetic, client-centered care.

You will provide emotional support, practical guidance, and crisis risk assessments, collaborating with a multidisciplinary team and maintaining confidential records within data protection policies.

Qualifications

• Diploma or Bachelor's in Psychology, Social Work, Counselling, or a related mental health field.
• Minimum of 2 years of experience in providing mental health support or counseling.
• Excellent verbal and written communication and strong active listening abilities.

Responsibilities

• Provide direct emotional support and counseling to clients via phone, video calls, and secure messaging platforms.
• Assist clients in developing coping strategies and self-management skills for their mental health conditions.
• Help clients navigate mental health services and connect them with appropriate resources and professionals.
• Conduct risk assessments and develop safety plans for clients in crisis.
• Maintain accurate, confidential client records in line with policies and data protection regulations.
• Collaborate with a multidisciplinary team to ensure integrated care.
• Participate in regular virtual team meetings, case reviews, and professional development sessions.
• Adhere to ethical guidelines and best practices in remote mental health support.
• Empower clients to build resilience and work towards personal recovery goals.

Skills

Verbal communication

Written communication

Active listening

Empathy

Remote work discipline

Education

Diploma or Bachelor’s in Psychology / Social Work / Counselling

Tools

Zoom

Microsoft Teams

Secure chat platforms

Electronic health records

Job description

About the Role

Our client, a progressive mental health service provider, is seeking a dedicated Mental Health Support Worker to join their expanding team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa, though strong communication and connectivity are essential. You will provide crucial emotional support, practical assistance, and guidance to individuals experiencing mental health challenges. This role requires empathy, resilience, and a commitment to client-centered care. You will play a vital part in empowering individuals to manage their conditions and improve their overall well-being, all conducted through remote channels. Our client is committed to fostering an inclusive and supportive virtual work environment.

Key Responsibilities

• Provide direct emotional support and counseling to clients via phone, video calls, and secure messaging platforms.
• Assist clients in developing coping strategies and self-management skills for their mental health conditions.
• Help clients navigate mental health services and connect them with appropriate resources and professionals.
• Conduct risk assessments and develop safety plans for clients in crisis.
• Maintain accurate, confidential, and up-to-date client records in accordance with organisational policies and data protection regulations.
• Collaborate with a multidisciplinary team of mental health professionals to ensure integrated care.
• Participate in regular virtual team meetings, case reviews, and professional development sessions.
• Adhere to ethical guidelines and best practices in remote mental health support.
• Empower clients to build resilience and work towards personal recovery goals.

Requirements

• Diploma or Bachelor's degree in Psychology, Social Work, Counselling, or a related mental health field.
• Minimum of 2 years of experience in providing mental health support or counseling.
• Demonstrated understanding of various mental health conditions and therapeutic approaches.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency in using telecommunication tools (e.g., Zoom, Teams, secure chat platforms) and electronic health records.
• Ability to work independently and manage caseloads remotely.
• Strong empathy, patience, and a non-judgmental attitude.
• Reliable internet connection and a private workspace conducive to remote work.
• Understanding of ethical considerations and boundaries in remote support.

Benefits

• Competitive salary: R per annum.
• Fully remote position, offering significant work-life flexibility.
• Opportunities for professional growth and specialized training in digital mental health.
• Supportive virtual team environment and access to clinical supervision.
• Be part of an innovative approach to mental health service delivery.
• Contribute to improving mental well-being across South Africa.