Mental Health Support Officer

Placements24; Stellenbosch; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Professional development

Remote work flexibility

Retirement fund

Telehealth technology

Job summary

WhatJobs Direct is seeking a dedicated Mental Health Support Officer to join their remote team. You will provide compassionate support, conduct initial assessments, and connect clients with resources to empower self-management, while collaborating with a network of professionals. This role requires strong virtual communication, confidentiality, and resilience in a remote setting. A proactive, client-centered caregiver will thrive in this environment.

Qualifications

• Bachelor's degree in psychology, social work, counselling, or related field.
• Minimum 3 years direct client support in mental health.

Responsibilities

• Provide direct emotional support via phone, video, and secure messaging.
• Conduct initial assessments and referrals.
• Help clients develop coping and self-management strategies.
• Educate clients and families about mental health and treatments.
• Collaborate with mental health professionals and community services.
• Maintain confidential client records on secure platforms.
• Offer crisis intervention and de-escalation as needed.
• Facilitate virtual support groups and psychoeducation.
• Develop personalized support plans for clients.
• Stay informed on best practices and resources in mental healthcare.

Skills

Active listening

Empathy

Communication

Crisis intervention

Remote work

Education

Bachelor's in Psychology/Social Work/Counselling

Tools

Zoom

EHR systems

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and experienced Mental Health Support Officer to join their fully remote team. This pivotal role is designed to provide essential support and guidance to individuals experiencing mental health challenges. You will be responsible for offering a listening ear, connecting clients with appropriate resources, and empowering them to manage their well-being effectively. As a remote-first organization, this position demands exceptional self-discipline, strong virtual communication skills, and a profound commitment to client confidentiality and care. You will collaborate virtually with a network of mental health professionals and community services to ensure holistic support for clients. The ideal candidate is empathetic, resilient, and possesses a deep understanding of mental health principles and support strategies. This is a unique opportunity to contribute to accessible mental healthcare solutions, reaching individuals wherever they are located, and making a significant positive impact from the comfort of your home office.

Key Responsibilities

• Provide direct support and emotional encouragement to individuals facing mental health concerns via phone, video calls, and secure messaging.
• Conduct initial assessments of mental health needs and provide appropriate referrals.
• Assist clients in developing coping mechanisms and self-management strategies.
• Educate clients and their families about mental health conditions and available treatments.
• Collaborate with a network of mental health professionals, social workers, and community organizations.
• Maintain accurate and confidential client records using secure digital platforms.
• Offer crisis intervention and de-escalation support when needed.
• Facilitate virtual support groups and psychoeducational sessions.
• Develop and implement personalized support plans based on client needs.
• Stay informed about current best practices and resources in mental healthcare.

Requirements

• Bachelor's degree in Psychology, Social Work, Counselling, or a related mental health field.
• Minimum of 3 years of experience in providing direct support to individuals with mental health conditions.
• Strong understanding of common mental health disorders, treatment options, and recovery models.
• Excellent active listening, empathy, and communication skills.
• Proficiency in using virtual communication platforms (e.g., Zoom, Teams) and electronic health record systems.
• Ability to work independently, manage time effectively, and maintain boundaries in a remote setting.
• Demonstrated ability to handle crisis situations calmly and professionally.
• Knowledge of ethical guidelines and confidentiality standards in mental health.
• Resilience and ability to manage personal well-being while supporting others.
• Professional registration with a relevant South African body is an advantage.

Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive health insurance and wellness program.
• Generous provision for professional development and training.
• Flexible remote work schedule.
• Supportive virtual team environment.
• Contribution to retirement fund.
• Opportunity to work with cutting-edge telehealth technology.
• Making a profound difference in individuals' mental health journeys.