Remote Mental Health Support Officer

Placements24; Polokwane; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Comprehensive health, dental, and视on

Job summary

Placements24 is seeking a compassionate Remote Mental Health Support Officer to provide essential emotional and psychological support from anywhere. You will offer counseling, coping strategies, and referrals, helping clients work toward recovery in a fully remote framework.

Ideal candidates are empathetic with excellent virtual communication skills and a commitment to maintaining a safe, confidential space for clients.

Qualifications

• Master's degree in Psychology, Counseling, Social Work, or a related field.
• Registered with HPCSA or equivalent.
• Minimum of 3 years of mental health counseling or support experience.
• Proficiency with virtual platforms for client consultations.
• Strong active listening, empathy, and problem-solving skills.
• Maintain professional boundaries and provide culturally sensitive support.

Responsibilities

• Provide remote counseling and support to individuals experiencing mental health challenges.
• Develop and implement personalized mental wellness plans with coping mechanisms and self-care strategies.
• Assess client needs and provide referrals to psychiatrists, therapists, and other services.
• Offer crisis intervention and support to individuals in acute distress.
• Maintain accurate, confidential electronic records of client interactions and progress.
• Collaborate with healthcare professionals and community resources for holistic care.

Skills

Counseling skills

Virtual communication

Empathy

Active listening

Boundary management

Education

Master's degree in Psychology/Counseling/Social Work

Registration with HPCSA

Tools

Electronic health records (EHR)

Job description

About the Role

Our client is seeking a compassionate and skilled Remote Mental Health Support Officer to provide crucial emotional and psychological support to individuals in need. This role is integral to our client's mission of making mental health services more accessible, allowing you to connect with clients from anywhere. You will offer counseling, coping strategies, and referrals to specialized services, playing a vital role in supporting individuals' well-being. The ideal candidate is empathetic, possesses excellent virtual communication skills, and is committed to providing a safe and confidential space for clients to express their concerns and work towards recovery, all within a fully remote framework.

Key Responsibilities

• Provide remote counseling and support to individuals experiencing mental health challenges.
• Develop and implement personalized mental wellness plans, including coping mechanisms and self-care strategies.
• Assess client needs and provide appropriate referrals to psychiatrists, therapists, and other specialized services.
• Offer crisis intervention and support to individuals in acute distress.
• Maintain accurate, confidential electronic records of client interactions and progress.
• Collaborate with other healthcare professionals and community resources to ensure holistic client care.

Requirements

• A Master's degree in Psychology, Counseling, Social Work, or a related field.
• Registered with a relevant professional body (e.g., HPCSA).
• Minimum of 3 years of experience in mental health counseling or support.
• Proficiency in using virtual platforms for client consultations and communication.
• Strong active listening, empathy, and problem-solving skills.
• Ability to maintain professional boundaries and provide culturally sensitive support.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote position offering excellent work-life balance and flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for continuous professional development and training.
• A supportive and collaborative virtual team culture.