Remote Mental Health Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 360.000 - 600.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Professional development opportunities

Zusammenfassung

Placements24 is seeking a Remote Mental Health Support Specialist to join a nationwide virtual care team. The role delivers online emotional support, crisis intervention, and education through secure digital platforms, contributing to accessible mental health services across regions.

You will collaborate with a remote team, maintain confidential EHRs, and participate in ongoing professional development while working from a dedicated home workspace in a fully remote, autonomous environment.

Qualifikationen

• Master's degree or higher in psychology, counseling, social work, or closely related field.
• Professional licensure (e.g., Psychologist, Licensed Professional Counselor, LICSW) in SA province.
• Minimum 2 years of direct mental health support experience, telehealth preferred.
• Ability to handle crises calmly and effectively.
• Excellent written and verbal communication for virtual interactions.
• Proficiency with digital platforms, video calls, and secure messaging.
• Stable internet and private workspace; works independently with minimal supervision.
• Commitment to ongoing learning in digital mental health.

Aufgaben

• Provide immediate online emotional support and crisis intervention.
• Conduct virtual check-ins and follow-ups to monitor well-being.
• Facilitate mindfulness, stress-reduction, and coping exercises online.
• Educate clients on mental health awareness and resources.
• Collaborate with remote team to ensure comprehensive care.
• Maintain accurate, confidential EHR for client interactions.
• Respond promptly to inquiries via secure messaging platform.
• Refer clients to higher levels of care when needed.
• Participate in regular virtual meetings and training.
• Uphold ethical standards and client confidentiality online.

Kenntnisse

Written communication

Verbal communication

Crisis management

Telehealth experience

Independent working

Digital tools proficiency

EHR systems

Self-motivation

Ausbildung

Master's degree in Psychology/Counseling/Social Work

Professional licensure in SA province

Tools

Video conferencing software

EHR systems

Jobbeschreibung

About the Role

Our client is a pioneering digital health organization seeking a highly motivated and empathetic Remote Mental Health Support Specialist to join our expanding virtual care team. This role is entirely remote, allowing you to work from the comfort of your home while providing crucial support to individuals seeking mental wellness services. You will be at the forefront of delivering accessible and effective mental health support, connecting with clients via secure online platforms. This position is ideal for a professional passionate about leveraging technology to improve mental healthcare outcomes. You will play a vital role in empowering individuals to navigate their mental health journeys with confidence and resilience. The position is designed for individuals who thrive in an autonomous, digitally-driven environment, contributing to a nationwide network of care. We are committed to breaking down barriers to mental health access, and your role will be central to this mission, serving clients across various regions.

Key Responsibilities

• Providing immediate online emotional support and crisis intervention to clients experiencing mental health distress.
• Conducting virtual check-ins and follow-up sessions with clients to monitor their well-being and progress.
• Facilitating guided mindfulness exercises, stress-reduction techniques, and coping strategies via digital channels.
• Educating clients on mental health awareness, self-care practices, and available resources.
• Collaborating with a remote team of mental health professionals to ensure comprehensive client care.
• Maintaining accurate and confidential electronic health records (EHR) for all client interactions.
• Responding promptly to client inquiries received through our secure messaging platform.
• Identifying clients who require referral to higher levels of care or specialized services.
• Participating in regular virtual team meetings and training sessions to enhance service delivery.
• Upholding the highest standards of ethical practice and client confidentiality in all online interactions.

Requirements

• A Master's degree or higher in Psychology, Counseling, Social Work, or a closely related field.
• Professional licensure (e.g., Psychologist, Licensed Professional Counselor, Licensed Clinical Social Worker) in at least one South African province is required.
• Minimum of 2 years of experience providing direct mental health support, preferably with some experience in telehealth or online counseling.
• Demonstrated ability to handle crisis situations calmly and effectively.
• Excellent written and verbal communication skills for virtual interactions.
• Proficiency in using digital communication tools, video conferencing software, and electronic health record systems.
• A stable internet connection and a dedicated, private workspace.
• Strong understanding of mental health best practices and therapeutic modalities.
• Ability to work independently with minimal supervision.
• Commitment to continuous learning and professional development in the field of digital mental health.

Benefits

• This role offers the flexibility of working from home, eliminating commute times and allowing for a better work-life balance.
• Our client provides a competitive salary and comprehensive benefits package, including health insurance and paid time off.
• You will have access to cutting-edge digital health platforms and continuous professional development opportunities.
• Join a forward-thinking organization that is making a significant impact on mental healthcare accessibility nationwide.
• This remote position allows you to build a fulfilling career while supporting individuals across diverse geographical locations.
• Continuous training and support from a collaborative remote team are integral parts of this role.