Remote Mental Health Support Specialist

Placements24; Pretoria; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance contributions

Professional development opportunities

Retirement fund contributions

Job summary

Placements24 is seeking a Remote Mental Health Support Specialist to join a telehealth team delivering compassionate care across South Africa. You will provide emotional support, crisis guidance, and resource navigation through secure chats, video calls, and phone consultations, while maintaining professional boundaries and data privacy.

The role requires a Master’s in a relevant field, SA registration, and at least 3 years of direct mental health experience with telehealth.

Qualifications

• Master's degree in psychology, counseling, social work, or related field.
• Registered with HPCSA or SACSSP.
• Minimum 3 years' post-qualification mental health support or counselling.
• Experience delivering care via telehealth or digital platforms.

Responsibilities

• Provide empathetic mental health support via secure online channels.
• Conduct initial assessments to identify needs and guide coping strategies.
• Offer crisis intervention and emotional support during distress.
• Maintain confidential records and collaborate with the clinical team.

Skills

Empathy

Active listening

Crisis intervention

Remote communication

Client support

Education

Master's degree in Psychology, Counselling, or Social Work

Professional registration (HPCSA/SACSSP)

Tools

Electronic Health Records

Telehealth platforms

Job description

About the Role

Our client, a pioneering telehealth provider, is actively seeking a highly skilled and empathetic Remote Mental Health Support Specialist to join their expanding virtual care team. This position is entirely remote, allowing you to contribute from anywhere within South Africa, serving clients across various regions. You will be responsible for providing vital emotional support, guidance, and resource navigation to individuals experiencing mental health challenges. This role demands a strong understanding of mental health principles, excellent active listening skills, and the ability to establish rapport and trust in a virtual environment. You will work asynchronously and synchronously via secure digital platforms, connecting with clients through secure messaging, video calls, and phone consultations. This is an exceptional opportunity for a dedicated professional passionate about increasing access to mental health care through innovative remote solutions. Your role will be crucial in supporting individuals through difficult times and empowering them to seek further professional help when needed. The focus is on providing immediate, accessible, and compassionate support.

Key Responsibilities

• Provide immediate and empathetic mental health support to clients via secure online channels (chat, video, phone).
• Conduct initial assessments to understand clients' needs and provide appropriate guidance and coping strategies.
• Offer emotional support and crisis intervention for individuals experiencing acute distress.
• Educate clients on mental health conditions, self-care techniques, and available resources.
• Maintain detailed and confidential client records within the secure platform.
• Collaborate with the clinical team to elevate cases requiring professional diagnosis or ongoing therapy.
• Develop and curate resources to support client well-being and recovery journeys.
• Adhere strictly to data privacy regulations and ethical guidelines for remote mental health support.
• Participate in regular team meetings and clinical supervision sessions conducted remotely.
• Contribute to the continuous improvement of our telehealth service delivery and client support protocols.

Requirements

• A Master's degree in Psychology, Counselling, Social Work, or a related mental health field.
• Professional registration with a relevant South African health board (e.g., HPCSA, SACSSP).
• Minimum of 3 years of post-qualification experience in direct mental health support or counselling.
• Demonstrated experience in providing support via digital platforms or telehealth.
• Excellent verbal and written communication skills, with the ability to convey empathy and understanding remotely.
• Proficiency in using virtual communication tools and electronic health record systems.
• Strong understanding of mental health conditions, crisis intervention techniques, and supportive counselling.
• Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.
• A reliable internet connection and a private, dedicated workspace conducive to client consultations.
• Commitment to ongoing professional development in the field of telehealth and mental health.

Benefits

• This role offers the distinct advantage of being fully remote, providing unparalleled flexibility and work-life balance.
• Our client provides a competitive salary, opportunities for professional growth through continuous training and certifications, and a supportive virtual team environment.
• You will be contributing to a vital service that breaks down geographical barriers to mental health care.
• We offer a comprehensive benefits package including health insurance contributions, performance bonuses, and a contribution to a retirement fund.
• You’ll work with cutting-edge technology and have the chance to shape the future of remote mental health support.
• The role is crucial in extending our reach and impact across South Africa, ensuring more individuals have access to the support they need, irrespective of their location.