Remote Mental Health Support Coordinator

Placements24; Gqeberha; Hybride; ZAR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Fully remote work arrangement

Ongoing professional development

Health and wellness initiatives

Supportive virtual team environment

Flexible working hours

Résumé du poste

Placements24 is seeking a Remote Mental Health Support Coordinator to provide compassionate, confidential support to individuals seeking mental health assistance from a home office. The role emphasizes assessment, resource connection, and follow-up care across virtual platforms.

The successful candidate will hold a Bachelor's degree in a related field, have at least 3 years of experience, and be proficient with video conferencing tools.

Qualifications

• Bachelor's degree in psychology, social work, counselling, or related field.
• Minimum 3 years of mental health support experience.
• Strong understanding of mental health conditions and interventions.
• Excellent virtual communication and empathy skills.
• Ability to work independently in a remote setting.

Responsabilités

• Assess clients' mental health needs via video calls and phone.
• Provide empathetic, non-judgmental support and active listening.
• Connect clients with mental health professionals and resources.
• Coordinate ongoing support and follow-up care.
• Maintain confidential client records using secure digital platforms.
• Educate clients and families about conditions and treatments.
• Develop and maintain a database of mental health resources.
• Collaborate with providers to facilitate referrals and integrated care.
• Respond to client inquiries via multiple channels.
• Stay informed on best practices and teletherapy trends.

Connaissances

Active listening

Empathy

Virtual communication

Video conferencing

Formation

Bachelor's degree in Psychology, Social Work or Counselling

Outils

Zoom

Teams

Digital record-keeping

Description du poste

About the Role

Our client, a compassionate organization dedicated to improving mental well-being across communities, is seeking a Remote Mental Health Support Coordinator. This fully remote position allows you to provide crucial support and guidance to individuals seeking mental health assistance, from the comfort of your own home. You will be responsible for assessing needs, connecting individuals with appropriate resources, providing empathetic support, and coordinating follow-up care. The ideal candidate possesses strong active listening skills, a deep understanding of mental health challenges, and proficiency in utilizing virtual communication tools. You will play a key role in ensuring accessibility to mental health services for those who may face geographical or logistical barriers, making a significant difference from afar.

Key Responsibilities

• Conduct initial assessments of clients' mental health needs via video calls and phone consultations.
• Provide empathetic and non-judgmental emotional support and active listening to clients.
• Connect clients with appropriate mental health professionals, support groups, and community resources.
• Coordinate ongoing support and follow-up care to ensure continuity and effectiveness of services.
• Maintain confidential and accurate client records using secure digital platforms.
• Educate clients and their families about mental health conditions and available treatment options.
• Develop and maintain a comprehensive database of mental health resources.
• Collaborate with a network of mental health providers to facilitate referrals and integrated care.
• Respond to client inquiries and provide timely support via various communication channels.
• Stay informed about best practices and emerging trends in mental health support and teletherapy.

Requirements

• A Bachelor's degree in Psychology, Social Work, Counselling, or a related field.
• Minimum of 3 years of experience in mental health support, counseling, or a related role.
• Strong understanding of common mental health conditions, therapeutic interventions, and support systems.
• Excellent virtual communication, active listening, and empathy skills.
• Proficiency in using video conferencing software (e.g., Zoom, Teams) and digital record-keeping systems.
• Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.
• Demonstrated ability to handle sensitive information with discretion and confidentiality.
• Experience in crisis intervention or de-escalation is a plus.
• A reliable internet connection and a dedicated workspace.
• Passion for helping individuals improve their mental well-being.

Benefits

• An annual salary of ZAR.
• Fully remote work arrangement offering unparalleled flexibility.
• Opportunities for ongoing professional development and training in mental health best practices.
• Contribution to health and wellness initiatives.
• A supportive virtual team environment.
• The ability to make a profound impact on individuals' lives from anywhere.
• Flexible working hours.