Mental Health Support Coordinator - Remote

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Professional development

Job summary

Placements24 is seeking a compassionate Mental Health Support Coordinator for a fully remote role serving individuals in and around Nelspruit. You will provide tele-health support, help clients navigate services, and connect them with therapists and support groups.

The role emphasizes confidentiality and collaboration within a remote team. Requirements include a relevant degree and at least 2 years of experience in mental health support or case management, with strong virtual communication and

Qualifications

• Degree in Psychology, Social Work, Mental Health Counseling, or related field is required.
• 2+ years experience in mental health support, counseling, or case management.
• Excellent virtual communication, empathy and active listening skills.
• Proficiency with tele-health and electronic health records is preferred.

Responsibilities

• Provide virtual emotional support and crisis intervention via phone/video.
• Guide clients in understanding mental health needs and treatment options.
• Facilitate referrals to mental health professionals and support groups.
• Help clients develop personalized wellness plans and coping strategies.
• Maintain confidential electronic records of interactions and progress.
• Collaborate with a remote team of mental health professionals.

Skills

Empathy

Active listening

Virtual communication

Education

Degree in Psychology

Degree in Social Work

Degree in Mental Health Counseling

Tools

EHR systems

Video conferencing tools

Job description

About the Role

Our client is looking for a compassionate and skilled Mental Health Support Coordinator to join their fully remote Community & Social Care team, serving individuals in and around Nelspruit . This critical role involves providing virtual support, guidance, and resource connection for individuals experiencing mental health challenges. You will act as a vital link, helping clients navigate mental health services, access support networks, and develop coping strategies through tele-health platforms. This is an ideal opportunity for a dedicated professional passionate about mental wellness who thrives in a remote setting and is committed to enhancing access to care through innovative digital solutions.

Key Responsibilities

• Provide virtual emotional support and crisis intervention to clients via phone and video calls.


• Assist clients in understanding their mental health needs and available treatment options.


• Facilitate referrals to mental health professionals, therapists, and support groups.


• Help clients develop personalized mental wellness plans and coping mechanisms.


• Maintain confidential and accurate electronic records of client interactions and progress.


• Collaborate with a remote team of mental health professionals and social care providers.

Requirements

• Degree in Psychology, Social Work, Mental Health Counseling, or a related field.


• Proven experience (2+ years) in mental health support, counseling, or case management.


• Strong understanding of mental health conditions, treatment modalities, and support systems.


• Excellent virtual communication skills, including empathy, active listening, and clear articulation.


• Proficiency with virtual communication tools and electronic health record systems.


• Ability to work independently and manage a caseload effectively in a remote environment.

Benefits

• Competitive salary reflective of expertise and experience.


• Fully remote position offering significant flexibility and work-life balance.


• Opportunities for ongoing professional development and specialized training in mental health.


• Comprehensive health and wellness benefits.


• A supportive and collaborative remote team dedicated to mental health advocacy.