Mental Health Support Worker

Placements24; Mbombela (Nelspruit); Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Health benefits

Remote work

Training opportunities

Work-life balance

Résumé du poste

Placements24 is seeking a compassionate Mental Health Support Worker to provide remote, client-centered support to individuals across the Nelspruit region from anywhere in South Africa. You will conduct regular check-ins, help develop coping strategies, and connect clients with community resources while maintaining confidential records and collaborating with therapists.

The role requires empathy, strong listening skills, and proficiency with Zoom/Teams; remote work offers flexibility and

Qualifications

• Relevant qualification in mental health, social work, psychology, or related field preferred.
• Excellent active listening, empathy, and communication skills.
• Proficiency with virtual tools (Zoom, Teams) and electronic records.
• Ability to autonomously manage a remote caseload.
• Knowledge of mental health resources in the Nelspruit/Nelspruit area is a plus.

Responsabilités

• Provide emotional support and practical assistance to clients with mental health conditions.
• Conduct regular check-ins via phone, video calls, or secure messaging.
• Assist clients in developing coping strategies and life skills.
• Help clients navigate mental health services, including therapy and appointments.
• Support clients in connecting with community resources and social networks.
• Maintain confidential client records in compliance with privacy regulations.
• Collaborate with therapists, case managers, and other teams.
• Educate clients and families about mental health conditions and treatment options.
• Respond to client needs and crises promptly.
• Promote client independence and self-advocacy.

Connaissances

Empathy

Active listening

Communication

Remote work

Caseload management

Formation

Mental health related qualification

Outils

Zoom

Teams

Description du poste

About the Role

Our client is a dedicated provider of mental health services, committed to supporting individuals on their journey to recovery and well-being. We are seeking a compassionate and skilled Mental Health Support Worker to join our team. This role is fully remote, enabling you to provide crucial support to clients across the Nelspruit region from a location of your choice. You will work closely with individuals experiencing mental health challenges, offering practical assistance, emotional support, and guidance in accessing community resources. The ideal candidate possesses strong empathy, excellent listening skills, and a foundational understanding of mental health principles. This position is vital for ensuring consistent and accessible mental health support, helping individuals manage their conditions and improve their quality of life. Embrace this opportunity to make a significant difference remotely.

Key Responsibilities

• Provide emotional support and practical assistance to clients managing mental health conditions.
• Conduct regular check-ins with clients via phone, video calls, or secure messaging platforms.
• Assist clients in developing coping strategies and life skills.
• Help clients navigate and access mental health services, including therapy and psychiatric appointments.
• Support clients in connecting with community resources and social support networks.
• Maintain accurate and confidential client records in compliance with privacy regulations.
• Collaborate with a multidisciplinary team, including therapists and case managers.
• Educate clients and their families about mental health conditions and treatment options.
• Respond to client needs and crises in a timely and appropriate manner.
• Promote client independence and self-advocacy.

Requirements

• A relevant qualification in Mental Health, Social Work, Psychology, or a related field is preferred.
• Previous experience in a support role within mental health services or a related field.
• Strong understanding of common mental health conditions and recovery principles.
• Excellent active listening, empathy, and communication skills.
• Proficiency in using virtual communication tools (e.g., Zoom, Teams) and electronic record-keeping systems.
• Ability to work autonomously and manage a caseload effectively in a remote setting.
• Knowledge of mental health resources available in the Nelspruit area is an advantage.
• Patience, resilience, and a non-judgmental approach.
• Commitment to confidentiality and ethical practice.
• Ability to remain calm and supportive in challenging situations.

Benefits

This fully remote position offers a competitive salary, comprehensive health benefits, and opportunities for ongoing training and professional development. Enjoy the flexibility and work-life balance of working from home while providing essential support to individuals in need within the Nelspruit community. Join a compassionate team dedicated to mental health advocacy and care.