Mandarin Customer Support Specialist

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI is seeking a Mandarin Call Center Representative in Cape Town, South Africa. The ideal candidate will thrive in a fast-paced environment, handling customer interactions professionally across various channels.

Key responsibilities include maintaining customer records, assisting clients, and ensuring a positive customer experience. Applicants should have at least 1-2 years of experience in customer service and be fluent in both English and Mandarin.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers.
• Maintain customer records accurately.

Skills

Fluent in English and Mandarin

Communication skills

Problem-solving abilities

Computer literacy

Education

Grade 12 / National Senior Certificate

Job description

MCI is seeking a Mandarin Call Center Representative in Cape Town, South Africa. The ideal candidate will thrive in a fast-paced environment, handling customer interactions professionally across various channels.

Key responsibilities include maintaining customer records, assisting clients, and ensuring a positive customer experience. Applicants should have at least 1-2 years of experience in customer service and be fluent in both English and Mandarin.