Mandarin Call Center Pro — CX Support Specialist

MCI Careers; Cape Town; On-site; ZAR 200,880 - 312,480; Full time

Job summary

MCI is seeking Mandarin Call Center Representatives to join a fast‑growing tech-enabled BPO team. The role focuses on handling customer interactions across multiple channels, delivering high‑quality service, and meeting performance standards.

Candidates should have Grade 12, 1–2 years in customer service, and fluency in English and Mandarin. The position emphasizes professional communication, teamwork, and the ability to operate in a fast‑paced, target‑driven environment with strong

Qualifications

• Grade 12 / National Senior Certificate (or equivalent).
• 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Mandarin
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

Fluent English

Mandarin

Verbal communication

Written communication

Teamwork

Education

Grade 12 / NSE

Job description

MCI is seeking Mandarin Call Center Representatives to join a fast‑growing tech-enabled BPO team. The role focuses on handling customer interactions across multiple channels, delivering high‑quality service, and meeting performance standards.

Candidates should have Grade 12, 1–2 years in customer service, and fluency in English and Mandarin. The position emphasizes professional communication, teamwork, and the ability to operate in a fast‑paced, target‑driven environment with strong