Customer Support Specialist — Inbound/Outbound (Cape Town)

MCI; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative in Cape Town to deliver outstanding customer support. You will handle inbound and outbound calls, assist with questions, and resolve issues to ensure a positive customer experience.

The ideal candidate is a strong communicator, comfortable in a fast-paced environment, and able to document interactions accurately in the system. Prior contact-center experience is an advantage but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Verbal & written communication

Problem solving

Active listening

Multitasking

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative in Cape Town to deliver outstanding customer support. You will handle inbound and outbound calls, assist with questions, and resolve issues to ensure a positive customer experience.

The ideal candidate is a strong communicator, comfortable in a fast-paced environment, and able to document interactions accurately in the system. Prior contact-center experience is an advantage but not required.